Customer Ratings & Reviews

No matter the situation, geek squad is the best thing ever to come into our electronic world. Quick efforts to get you back on track effectively and efficiently. I thought this would be a waste of money for the type of products purchased in which assuming they are without default of some sort. Imagine wondering, waiting and worrying about the timeframe for answers to your questions. It would be a total shame if there wasn't a geek squad crew that isn't available for almost every beck and call!

My first time using the protection plan after my RAZR plus 2023 screen shattered after dropping. I brought to best buy and no questions asked they gave me the 1k I paid the phone for towards a new phone.

The agent that waited on me was very knowledgeable and polite. I do not know much about phones, and she answered all my questions and more. I came back a few days later and got covers for my phone and had them applied in the store. A fabulous transaction. I have shopped and bought items over the years. Best buy always has been helpful and explain things very well. I will continue to use Best Buy cause customer service and quick response if you have a problem after purchase is always taken care of

I always go with Geek Squad! I've recently tried other protection plans, and none are as accessible or comprehensive

very nice thank you best buy for very good products

Great protection. Only issue i had was one month i forgot to transfer the funds into the right account to pay for it and they canceled it and i couldn't figure out how to get it fixed. Now i dont have insurance on my phone. But it was great while it lasted!

The man working in the cell phone area WAS KNOWLEDGEABLE AND VERY KIND. He HELPED ME FIND THE PHONE THAT WAS BEST FOR ME.

Havent had to use it. But it has been helpful to have.

Love that you offer protection plans. Greek Scott squad is awesome and they’re always available to come out when needed.

I usually don't like to bring in my device for minor problems but they were able to make it right when my problem became severe. I was dropping calls, and not being able to dial out here and there and thought it was my carrier. Turns out it was something else when I accidentally dropped my phone going through a check point. I originally thought nothing of it until I got home and my wife asked why I didn't answer my phone. The drop must have damaged something internally because there was no service, even when working sims were used. They replaced my device and made things right.

Service was friendly, knowledgeable, and professional.

Did their job veey well ans sold us a phone that didnt need the seevice because it held up to my wifes drops

Greek Squad service is great. I have used them many times for my electronics. Highly recommend them!!

I have had the Galaxy S22 ultra for 2 years now. Phone has worked great until the recent months. Now the phone will only stay charged for 10. It starts to get hot and battery. Percentage drops to 15%.

My husband bought a brand new phone and the 2 year Geek Squad Protection plan since he works at a water/chemical plant and is prone to dropping his phone. Thankfully we did purchase the plan because one week after getting the phone water spilled on his phone and stopped working. We were able to make an appointment online through the BestBuy website, go to our appointment and get checked in immediately. The rep did try to tell us we would need to reschedule our appointment which we told him was not going to happen, but once he verified that my husbands phone would not work we filled out some information, paid the $70.00 fee and was advised that we would get a new phone in within 2 buisness days via UPS. Once we got the new phone in we put the old phone in the same box and put the prepaid shipping label in the large envelope that was provided with the phone and dropped it off at our local UPS store. It was super easy and simple.

I accidently dropped my phone (motorola edge 2020) while it was outside of the case, leading to a visible set of cracks/fractures in the upper left portion of ge screen. While my best buy monthly 2 year protection plan had just expired a week or so prior, I still expected to be able to at least get a screen repair done at some inflated price. Turns out, they would not have been able to repair the screen (as the squad member put it, they arent equipped to do such replacements for motorola) the best they could have done was put in for a replacement phone. Which, while cheaper than getting a whole new phone, is hardly better than getting motorola's ADH plan and shipping it to them. If you don't have a samsung or iphone, definitely look into the manufacturer ADH or equivalent protection plans. No point dealing with the middleman.

So far I have not had to use the accident protection for my products. If I do have to use it I would hope that they are not as rude and inpatient as the man that I tried to get help from in the store and checked me out. I would return the phone I purchased completely if I had not been told several times if I do it will cost me $45. The phone I purchased under the impression that it was better than another one by this person was not at all

I love the protection plans for the airpods. Its nice having it if you need it

Phone isnt bad overall but its absolutely rediculous that its worth little to nothing when trading it in. & the s23fe is also an unacceptable amount less than this costed when first released. I overall waaaaaaay overpaid for this phone. I regret the purchase so the 400$ giftcard would absolutely make me a happy customer

So thankful I got the protection. It definitely came in handy for the crack in the phone screen!