Customer Ratings & Reviews

I like knowing that there is a back-up plan if we need it. We rely on a lot of technology for our jobs, so great to have that piece of mind.

The Geek Squad is kind of helpful, but has not done anything to settle my problem. I have a 5 year service contract that now has two years left. I have not been satisfied with my product replacement. Everything comes up on their computer, but they are very hesitant in providing my authorized replacemnt/refund. I am an avid sports enthusiast and now I have no television to view my sports program unless I go to another area of the house - which is an inconvenience.

Protection always a plus when one is able to buy it. Never a negative imo

I’ve never had to use this thankfully but I purchase it and out it on anything I get. Id rather be safe than sorry bc I’ve been very sorry before when something has broke and there was not a single thing I could do.

I had a problem with the battery not lasting very long. Took it back to Best Buy within the insurance terms and was treated very well and exchanged for a new phone without any problems

I always buy my expensive appliances through Best Buy because of the extended warranty availability. I spent a lot of money on SONOS speakers and it is important to me to have extended coverage just in case. Best Buy makes it very easy with reminders and an easy way to pay. I highly recommend this to everyone for peace of mind on expensive items.

We got the warranty for the Texas instrument calculator for our granddaughter because she will be using this for college and if anything goes wrong with it we know she has warranty better to be safe then sorry. The price of the warranty was well worth it. Thank you again for just us knowing that the geek squad Will be there if needed happy as always.

Geek Squad product replacement plans are a MUST! It's great having the replacement plan because accidents happen! The Squad is always knowledgeable as well. I always buy a protection plan with items I purchase from Best Buy. It's such a great service offered!

I have had several gaming headsets from Best Buy with replacement plans. I have been able to return and exchange easily. Wouldn’t spent hundreds of dollars on gaming gear without the replacement plan, I prefer not throwing my hard earned money away. Would definitely recommend.

I wanted to replace a shelf system, that had separate speakers, since our dogs and cats would sometimes pull the speaker wires loose. We had no higher place for it, so I searched for a unit that is compact, but has awesome built-in speakers. This is it! The sound is excellent and there are no separate speakers to loosen. Definitely recommend this one.

[Employee of bestbuy] Always worth the peace of mind, knowing that your purchase is protected

It was the best money I have spent, just knowing that they are there, is the greatest peace of mind. They are awesome, they have answered and helped me through some encounters, I had do to my lack of knowledge about electronics, very understanding , they take the time to listen and walk you through to fix everything. Thank you Linda

Good to have in case something happens. Haven’t had to use it yet.

So glad we had purchased the GeekSquad Protection Plan for our remote. It stopped working and because we had the Geek Squad protection plan, we recevied a replacement remote at no additional charge. Peace of Mind to know, I didnt have to repurchase the same remote again. Thank you Best Buy!

The nice thing about the service plans on Best Buy items are that while they are extra in cost, it allows for replacement of the item if it becomes defective, without having to repurchase the item. There are varying lengths of time on the service plans, but they are worth it.

Geek squad always helped with fixing or product replacements.

Bought the warrenty for two years. Probably bought it for nothing. Nothing ever happens to the products I buy until years later!

The Geek Squad always delivers. This is the best warranty and replacement service I’ve ever had for products, and that is saying something! I usually buy this on any product over $100 that I want to use for at least 2 years. Never any hassle with the Geek Squad.

[Employee of bestbuy] Geek Squad is the only Squad for me. Other squad's just.. aren't geeky enough.

They have very good customer service I can always count on them for any concerns about any of the items I have purchased at Best Buy and comes in handy when those accidents occur at home wether it’s kids or pets. I always add the geek squad warranty to all my purchases.