Customer Ratings & Reviews

After a year i had problems with them. I cant use them anymore

JLabs totally blew it on this one. First, the case is terrible. What can one do with a 2 inch wire? Next, the app is WORTHLESS when only one earbud is connected. I am handicapped and frequently "misplace" my buds for a few hours or even for a day. The "locate" feature is utterly worthless if you lose just one bud, which defeats the entire purpose of LOCATE. In fact, the app won't even load with one bud out of the ear, and thus powered off. Why? The auto ear sense feature turns off each bud when not in the ear, making finding them impossible. Not sure what JLabs was thinking here, but they fell asleep on these. Sound wise, they are far worse than average. Zero low end punch, and they aren't close to loud enough. Stop "over protecting" me! I am smart enough to adjust the volume, thanks. These are not even remotely worth $99- not even worth $39.

I am not sure how much this service is worth my money . I will have to see . Only time will tell

Was great will they lasted, bought them in June its Oct and they stopped working

I wish this kind of thing was cheaper … But it isn’t. I’ve had to use them before but it’s kind of an ouch when we don’t use it.

I have a hard time keeping these on my head. When they work they are great but they do fall off often

Poor quality, the sound is not that great, not a good connectivity with mobile.

Sometimes it depends on the associate. I’ve had good and bad experiences with warantees with Best Buy! I probably should’ve saved my money. Also 30$ for a 2 yr warantee is a lot on a 100$ pair of headphones but my kid is careless

Unknown, but never had to use. I've had clients that swear by it so decided to pay extra for it

Won't fix bent pin, only replace/rebuy protection.

They go bad afterba while. The left earbud like my previous earbud lowers and sounds statically. Inclean them and nothing. This happend with my first earbuds. Only changing them cause of the warranty but i will no be purchasing earbuds anytime soon.

The product that i recently purchased is cool. Skullcandy and bose quite comfort 2 very good. However, yall can do better with the service. I stood in the earbud section for 20 minutes and not one sale associated inquired any services. In fact, i had to go get someone myself.

Wasnt not made aware that i needed to repurchase the plan when i went in the fort myers store cashier told me something completely different.

At 1st I was very excited to make this purchase just so I can listen to the TV while my family sleeps but after 2 months the right side of the headphones is not working so I do not recommend this product unless you have the warranty

It didn’t last for so long. After 4 months, it started to crack & eventually broke on one side. The sound was ok though. So glad to have added the protection plan. I bought an upgraded model.

Ok product for the time I bought it in 2024 10/10 would not recommend. Way over priced

Thought these would be good for the noise cancelling, especially for the cost of them. They aren't good in my opinion. I was disappointed in them.

Headphones were good at first.As the month's when along when using booth tooth it would disconnect too many times while watching Television.This is a problem with these headphone's looks like the maker do not test this as much or notice this issue with them.

Well, this runs out before we ever have to use it. I think I buy this because I am superstitious.

They barely stay in my ear. They fall out a lot. Recently I noticed that the sound skips often and randomly my right one developed an echo. Not a fan. Like the idea though.