Customer Ratings & Reviews

This was purchased for a HP laptop I have. Bare in mind it covers HARDWARE (screen hinge, keys breaking, the physical parts) not SOFTWARE. Long story short I did a fresh install of Windows 11 (yeah that’s a issue in itself) but for whatever reason they drivers for the Wi-Fi didn’t work, not allowing me to go online. Which is weird. Modern laptops no longer has a Ethernet port, so I brought the laptop to BestBuy. The gentleman was nice enough to download said drivers and all is fine. He really didn’t have to do that, as it’s not a hardware issue. But he did and I am grateful. No complaints.

Great purchase will search for similar in the future

2 times my son has broken his laptop. The 1st time they gave me my money back right away to make a new purchse since the moel was not available for replacement. The 2nd time they replaced the screen no questions asked. It took about 3 weeks to get it back but it's the crazy holiday season and my kid needed the time without it to learn to take better care of his electronics. Overall, happy mom here!

Haven’t used it yet but just knowing that if anything were to happen it would be covered is nice to know

Good peace of mind knowing your taken care of nice people

Ive i geek squad on my step daughter hp labtop and never had to use it.

Lots of people think that we shouldn't get the geek squad guarantee it is well worth it especially everything it covers put a little bit more into your product it's well worth it

Whenever I can buy this plan, especially on Asus laptops, because best buy and asus are partners. And they take care of your equipment and if it not repairable it will make it right and refund the money.

I took my computer for review because it had a problem and they treated me super friendly and they took care of checking every detail to send it to the technical service thanks to the geek squad protection I didn't have and won't have to pay anything out of my pocket the computer had problems after less than 1 year it was worth every penny that cost the extra warranty

Necessary because is for my grandkid. He is 10 year old.

Just got the laptop for my child for Christmas this year so it’s good to have that plan when purchase

Love having this protection. It is a security blanket in case something happens.

Great pricing for the time of warranty. I normally don't purchase warranties.

I always get this service on my electronics. It is gives me good peace of mind that I can get a replacement if it breaks. The replacement will often be a refurbished device, so the battery life can sometimes leave something to be desired. That said the devices are always in great shape and look and run like new. Ill take an old battery in a new computer over a cracked screen any day of the week, so this is well worth it.

Geek Squad service is great! Efficient, professional team!

Great protection for my Yoga. Since i carry it back ad forth to school everyday and use it whole moving around my room teaching, it is worth every penny.

Hopefully I never have to use the protection but got it just in case

It's a great laptop and reliable brans and I love the touch screen!

This is an excellent product for beginners to college-level students. The battery life is extended, and recharging this product is quick and effortless.

There are MANY options for computer repair insurance out there. Some are really fantastic. The upside of geek squad is that you can physically bring your computer in and generally get it back quite fast if there's a problem. You don't have to worry about sending it away and it possibly getting lost in the mail or who knows what and then waiting for them to look over your computer and waiting for them to decide what to do with your computer and then waiting for it to get back to you. I need my computer a lot as a student and a mother helping her child through virtual learning so I do not have the time for my computer to be down for a couple weeks while it's getting fixed. Also, if you're like me and keep your computer pristine you can always extend your geek squad coverage at the end of its term as long as your computer is in great condition.