Customer Ratings & Reviews

Rating for packaging: seems tampered with and arrived in manufacturer's box not a shipping box. Not building much confidence in customer satisfaction.

Bought it 6 weeks ago. Digital display no longer works. Can’t use it without the digital display.

"Let's be honest, technology can be a terrifying beast. One minute you're happily scrolling, the next, your computer's throwing error messages like confetti, your printer's decided to stage a paper jam rebellion, and your smart home is suddenly... well, not so smart. That's when I called the Geek Squad, and let me tell you, they didn't just fix my problems, they performed a digital exorcism! From the moment I scheduled my appointment, the process was seamless. The agent who helped me was knowledgeable, patient, and actually listened to my (often panicked) tech-babble. When Agent [Insert Agent Name Here, if you recall it] arrived, they were punctual, professional, and had a genuine enthusiasm for solving my tech woes. They didn't just slap a band-aid on the issue; they diagnosed the root cause, explained it in a way I could actually understand (no small feat!), and implemented a long-term solution. My computer, previously a sluggish, error-prone mess, is now running smoother than ever. My printer, once a source of constant frustration, is printing crisp, clean documents like a dream. And my smart home? It's finally living up to its 'smart' potential. What truly sets the Geek Squad apart is their commitment to customer service. They didn't just fix my devices; they empowered me to better understand and manage my technology. They were friendly, respectful, and genuinely cared about ensuring I was satisfied with the results. In a world where tech support can often feel like navigating a frustrating maze, the Geek Squad is a beacon of light. They're not just technicians; they're tech therapists, digital problem-solvers, and all-around amazing people. If you're looking for reliable, expert tech support, look no further. The Geek Squad is the real deal, and they've earned my unwavering loyalty (and hopefully, that gift card!)."

Geek Squad Protection is an excellent investment for keeping your devices safe and worry-free. The coverage includes accidental damage, hardware issues, and quick repair or replacement options. Service is hassle-free, and the staff are professional and helpful. Having this protection adds peace of mind, especially for expensive electronics. It’s easy to set up and well worth the cost. Highly recommended for anyone who wants reliable device protection.

Whenever I have an issue with a product or something I don’t understand, the Geek Squad team always takes the time to explain everything clearly and suggest the best solution. One of the biggest advantages is that even if the product doesn’t have its own dedicated service location, I can simply bring any type of device to any Best Buy location and they will help resolve the issue. They are also very punctual when it comes to keeping appointments, which I truly appreciate.

Of course! Here's a heartfelt feedback for the 2-Year Accidental Geek Squad Replacement Plan: --- Peace of mind is priceless, and that’s exactly what the 2-Year Accidental Geek Squad Replacement plan gave me. Accidents happen, and knowing my purchase was protected made me feel so much more confident. The process was smooth and stress-free when I needed help — no long waits or hassle. It’s rare to find service that truly puts the customer first, but Geek Squad really delivered. I'm so glad I added this protection; it was worth every penny for the security and support it provided. --- Let me know if you'd like a more concise version too!

I absolutely love this portable dynamo of a percussion massager! I’ve had it a a couple years now and its still performing the same as it did fresh out the box.

Great Addition to my Kitchen!! I compared this to my Ninja Speedi and it's just as good. Only thing is is that it takes a little longer to air fry the way to like it. Other than that the ease of the usage it addicting. I've made so much with this and with the settings. Get it You'll love it!!

I’ve used geek squad in the past and I’ve been extremely happy with them. When they come to my home, they are extremely courteous and fix the job first time right away. I have not used them yet on this product, but I know if I have to, they’ll be there for me.

Protecting your investments with a warranty is a wise decision, especially for valuable electronics. Geek squad warranties provide peace of mind, knowing your devices are safeguarded against unexpected issues. This coverage offers valuable support, ensuring prompt and professional repair services when needed. Ultimately, securing a warranty is a proactive measure, preventing potential financial burdens and extending the lifespan of your products.

I always get the Geek Squad protection plan with my electronics, and the 2-Year Accidental Replacement is absolutely worth it. Accidents happen — whether it’s a drop, spill, or some unexpected issue — and knowing I’m covered makes a huge difference. The claim process is straightforward, and Geek Squad’s support team is helpful and professional. I’ve used this plan in the past for a damaged item, and they replaced it quickly with minimal hassle. It’s a small price to pay for full peace of mind, especially if you’re buying something for daily use or for kids. Highly recommend adding this to your purchase if you want to protect your investment!

I came in to pick up a blender I had ordered online, and the process was quick and seamless. What really stood out, though, was the customer service—Alexis was incredibly helpful and friendly throughout the whole experience. He greeted me with a smile, double-checked everything to make sure I got the right item, and even offered tips on how to register the product for warranty. It’s rare to come across someone who genuinely enjoys helping customers, but Alexis made it clear that she cares. Great job, and thanks again!

No matter what condition the device is in, the Geek Squad always provides a professional assessment and offers a clear solution. Whether it’s a smartphone or any other device, they quickly identify the problem and repair it in a short time. This level of expertise is the main reason I prefer to purchase my electronics at Best Buy.

Protection pans from Best Buy have been my go-to for safety and peace of mind. I had an issue with a coffee maker's cord getting melted, and the coffee maker was no longer available, so I was given a gift card for the value right there on the spot. Sure to the diversity of items that Best Buy has, I'm never against getting value back from them in a gift card. Not to mention, the coffee maker was already a year old, and the representative at the store have no push-back. There was also an option to go through the manufacturer's warranty, and that option was presented to me, but I wanted a resolution immediately. I would absolutely recommend getting Geek Squad Protection!

Protection pans from Best Buy have been my go-to for safety and peace of mind. I had an issue with a coffee maker's cord getting melted, and the coffee maker was no longer available, so I was given a gift card for the value right there on the spot. Sure to the diversity of items that Best Buy has, I'm never against getting value back from them in a gift card. Not to mention, the coffee maker was already a year old, and the representative at the store have no push-back. There was also an option to go through the manufacturer's warranty, and that option was presented to me, but I wanted a resolution immediately. I would absolutely recommend getting Geek Squad Protection!

The customer service is very good, they sell quality products and the service is excellent; they help you with our language and the people are very friendly.

This air fryer is the best on the market. I have enjoyed cooking my family meals with this air fryer. The features and unlimited space for cooking is awesome. The name of the air fryer is Bella Pro, it’s a 8 qt, and has a lot of features for all kinds of food. If Bella is a real person I would love to meet her to tell her that this air fryer is phenomenal. A digital touchscreen that heats up to 450 degrees for cooking. Also it is a touchscreen that feeds a family of 8. When I cook my foods does not stick to the basket making it easy to clean when I am finished. The Nonstick Coating that’s made without PFAS, PFOA, PTFE, Lead, and Cadmium. Simple, digital display with one-touch custom cooking options that include Air Fry, Roast, Broil, Bake, Reheat, and Dehydrate. In my opinion air fryers are perfect for on the go meals (especially when you have kids). Air fryers use little to no oil for 75% less fat than traditional deep frying, making it a healthy option for you and your family. If you’re looking for an Air Fryer choose Bella Pro it’s the way to go!

Some Products you should add protection plan pass the manufactor. My blender cup got stuck in the base, Thank Goodness for the replacement plan.

Geek Squad to the rescue! I recently had an issue with my DeLonghi coffee maker, and I have to say, the Geek Squad made the entire exchange process seamless and stress-free. From the moment I walked in, their team was professional, knowledgeable, and super friendly. They quickly diagnosed the issue with my coffee maker, confirmed the warranty, and offered me an exchange right on the spot. It was so refreshing to deal with a team that genuinely knows their stuff and values customer satisfaction. They even gave me tips on maintaining my new coffee maker to avoid future problems. The DeLonghi itself is a fantastic machine, and I’m so glad I had the Geek Squad’s support when things went sideways. If you’re thinking about adding the Geek Squad Protection Plan, do it! It’s worth every penny for the peace of mind and top-tier service. Thank you, Geek Squad, for turning a potentially frustrating experience into an easy and enjoyable one. You’ve earned a customer for life!

This is great for larger items. I used it for my range and my fridge. Both repairs would have caused me a lot. Consider it for larger appliances and for PCs if you know you can't do the work yourself.