Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 162 reviews
(162 customer reviews)Rating by feature
- Value4.9
Rating 4.9 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.9
Rating 4.9 out of 5 stars
to a friend
Rated 5 out of 5 stars
Important protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to make sure my kindle was protected as I plan on carrying it with at all times.
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 5 out of 5 stars
A Must-Have For Me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I have needed it this service has been convenient and timely.
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 5 out of 5 stars
Osias kindle reader
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Important to have coverage insurance on everything!
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 5 out of 5 stars
Great helpers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always find the Geek Squad friendly and very helpful.
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 5 out of 5 stars
Got it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the protection, doubt I will EVER need it but got it just the same.
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 5 out of 5 stars
Great warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice piece of mind if anything happens Best Buy takes care of the issue
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 4 out of 5 stars
Good for local products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d recommend this if you purchase best buy products like Insignia or certified refurbished ones. Since those wont have manufactuing warranty and this would help them cover it
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 5 out of 5 stars
Always get this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You may not always need it, but when you do it is a big savings.
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 5 out of 5 stars
Good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like to have protection on my products. Recommend it.
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 5 out of 5 stars
great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love the service we receive when using this great price
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 4 out of 5 stars
Security!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had the opportunity to use the warranty, but I have it if I need it.
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 4 out of 5 stars
Bought it for my new top end amazon kindle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement for free, if the device malfunctions in the next 2 years from the purchase.
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 3 out of 5 stars
It serves its purpose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this one prior to the oasis due to the huge price difference. I found that it lagged especially when inputting my password. It was slow and I found it extremely small to use. If you don't mind a slower ereader I would recommend this one. I'd you have the extra money the oasis is most definitely worth the upgrade!!
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 3 out of 5 stars
Need to explain insurance terms better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great but for insurance but when you have to pay for it then have to pay again for them to replace it makes no sense isn't that why you pay for insurance in the first place
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 3 out of 5 stars
Fixing the goods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've not had the opportunity to use this yet, so I don't have a good opinion
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendRated 3 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok. It works and happy for things like this and all expensive but ok
This review is from 2-Year Accidental Geek Squad Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for letting us know about your recent purchase. We're glad to hear that this is working out for you. Please don't hesitate to ever let us know if you need support by contacting us at 1-800-GEEKSQUAD or 1-800-433-5778.
Rated 1 out of 5 stars
Bad service, wrong instructions, wrong tracking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got a broken iPad and the fixing instructions at the store where I dropped were completely different from what it actually happens. I have to call many times to the store to know what was going on with my product and service. At some point, the tracking information said it was delivered already to me when that wasn't the case and I couldn't even contact the geek squad. The final person that help me to figure out the issue and get my product back was really nice and helpful, but the previous people I talked to weren't helpful. This service is usually good, I have used it many times. The last time I used it, as described, was really poor.
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the initiative to let us know about this. We always hope that our Agents keep in contact with our customers to ensure that any and all repairs occur without issue. We apologize that you didn't receive the follow-through on this that you needed. We're glad to hear the final Agent was able to assist you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
This one replaced one that had “frozen”. Then it i
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had my first Kindle 10 years and it froze. I purchased a new one which had to be replaced as it froze up. The replacement froze up, so I will bring it in and get it replaced. I bought a Kindle on line from Amazon and it is working at least for now. I am tired of running Clear out to the Loop with Kindles.
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Modo y get the warranty you don’t need it. Is a waste of your ni te
This review is from 2-Year Accidental Geek Squad Replacement
No, I would not recommend this to a friendRated 5 out of 5 stars
Perfect gift for some one who loves reading
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item highly recommend. Used the store pick up option which is convenient and eliminates having to go into the store.
This review is from 2-Year Accidental Geek Squad Replacement
I would recommend this to a friend
