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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 162 reviews

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  • Value

    Rating 4.9 out of 5 stars

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    Rating 4.9 out of 5 stars

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    Rating 4.9 out of 5 stars

99%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 162 reviews
  • Rated 5 out of 5 stars

    Important protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to make sure my kindle was protected as I plan on carrying it with at all times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must-Have For Me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I have needed it this service has been convenient and timely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Osias kindle reader

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Important to have coverage insurance on everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great helpers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always find the Geek Squad friendly and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the protection, doubt I will EVER need it but got it just the same.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice piece of mind if anything happens Best Buy takes care of the issue

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for local products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d recommend this if you purchase best buy products like Insignia or certified refurbished ones. Since those wont have manufactuing warranty and this would help them cover it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You may not always need it, but when you do it is a big savings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to have protection on my products. Recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the service we receive when using this great price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Security!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had the opportunity to use the warranty, but I have it if I need it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bought it for my new top end amazon kindle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for free, if the device malfunctions in the next 2 years from the purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It serves its purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this one prior to the oasis due to the huge price difference. I found that it lagged especially when inputting my password. It was slow and I found it extremely small to use. If you don't mind a slower ereader I would recommend this one. I'd you have the extra money the oasis is most definitely worth the upgrade!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need to explain insurance terms better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but for insurance but when you have to pay for it then have to pay again for them to replace it makes no sense isn't that why you pay for insurance in the first place

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fixing the goods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've not had the opportunity to use this yet, so I don't have a good opinion

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok. It works and happy for things like this and all expensive but ok

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for letting us know about your recent purchase. We're glad to hear that this is working out for you. Please don't hesitate to ever let us know if you need support by contacting us at 1-800-GEEKSQUAD or 1-800-433-5778.

  • Rated 1 out of 5 stars

    Bad service, wrong instructions, wrong tracking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a broken iPad and the fixing instructions at the store where I dropped were completely different from what it actually happens. I have to call many times to the store to know what was going on with my product and service. At some point, the tracking information said it was delivered already to me when that wasn't the case and I couldn't even contact the geek squad. The final person that help me to figure out the issue and get my product back was really nice and helpful, but the previous people I talked to weren't helpful. This service is usually good, I have used it many times. The last time I used it, as described, was really poor.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the initiative to let us know about this. We always hope that our Agents keep in contact with our customers to ensure that any and all repairs occur without issue. We apologize that you didn't receive the follow-through on this that you needed. We're glad to hear the final Agent was able to assist you. We hope you give us another opportunity to better serve you in the future.

  • Rated 1 out of 5 stars

    This one replaced one that had “frozen”. Then it i

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my first Kindle 10 years and it froze. I purchased a new one which had to be replaced as it froze up. The replacement froze up, so I will bring it in and get it replaced. I bought a Kindle on line from Amazon and it is working at least for now. I am tired of running Clear out to the Loop with Kindles.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 1 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modo y get the warranty you don’t need it. Is a waste of your ni te

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect gift for some one who loves reading

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item highly recommend. Used the store pick up option which is convenient and eliminates having to go into the store.

    I would recommend this to a friend