Customer Ratings & Reviews

Geek squad must be the best at taking care of their customers, I’ve never had an issue with them, always when my stuff doesn’t work and my warranty is still active I get it replaced brand new

I HIGHLY recommend this plan for every electronic purchase. When I have had to return items they were accepted with a simple question of what's going on and let me see if we have a replacement in stock. In most cases I leave with a brand new replacement item.

I can hit it with a brick and they would replace it

Pretty good service as well as fast and answered any questions i had

Best warranty in the business. Purchase electronics at best buy specifically for warranty.

They are always spot on with their knowledge and service! Definitely a repeat customer here!

holding up well compared to the last one I got. love the white color - lightweight but not too lightweight - feels perfect in my hands (woman here) would buy again!

Worth the money at best buy for sure, no issues easy exchange.

These guys are great the are fast working and get your curbside order done quick thank you guys for the hard work

Best warranty in the market you’re really just paying 20 dollars for a new controller instead of spending for price if it breaks

Great when used with electronics. Helped me with Xbox controller purchases and returned with performance issues after 2 years and used the money again to get a new one

Getting the protection plan is not only smart but is definitely worth it in the long run

They were fast and efficient and kind Super easy!!

When I saw Best Buy was one of the retailers releasing this new PS5 controller set I knew I was going to get it. They get your order ready pretty fast and I love their geek squad protection plan.

The agents helped me out quickly and were very kind as well.

I love the warranty and it comes in handy and use it a lot

The agent mounted my tv and did a very good job! I highly recommend Geek squad!

These controllers joy-sticks are designed to fail after 6 months. With the geek squad service, I don't need to worry about having to pay full price for a brand new controller when the joy-stick fails.

Geek squad doing professional job, always good experience

All buyers should seriously consider acquiring the extra insurance.