Customer Ratings & Reviews

Always very pleasant and helpful I love geek squad

Works good and was cheaper than new. It also arrived fast.

Very Impressive! Inspiring exciting fun merchandise, well please.

Glad to know I can be stress free using my product just incase anything happens in my rowdy household lol

great controller overall but get the 2 year protection, youll definitely come across stick drift within that time and you can exchange it for a new one. This is why geek squad is so good... You can choose to renew the 2 year at that time, so basically you just pay 20 bucks for a new controller. im on my 5th controller in 4 years, but aggressive on the thumbsticks.

Amazing customer service.Great warranty can return for a full brand new one.

These controllers take a beating around here! When I was offered the extended warranty, I jumped at the chance! It isn't that I think the controller would fail, but I WAS CERTAIN that the controller will fail! The geek squad promise is a real value to the gamers and their friends!!

I haven't had to use the insurance yet but it's really nice to know it's there they say that it will cover anything that happens to the product replace it or original purchase price store credit

Had a warranty on a PS5 controller. Two years of coverage. Used it today the process was very simple. Just walked in to the store and exchanged the broken controller for a brand new one and walked out.

Geek squad services are always top notch! Can’t go wrong!

The controller that was damaged and the warranty saved me from having to buy another controller for 60$. Works great and is cost-effective! Got another controller in no time and barely cost me anything!

It just as easy a swapping and exchanging if anything happens within the replacement policy it’s so convenient and everyone should always buy the warranty with anything they get electronically.

Great to bundle with any of the products you purchase at best buy in case anything happens to the product I will always recommend to friends or family

I thought about it first about having to pay more for protection but then realized it was for my gaming . So I decided to pay that protection and not my girlfriend now she’s pregnant

Had bought this for a set of headphones fir my son. Well almost a year in and they broke (accidentally), took to BB and they changed out no issues at all.

Best headset there is! Easy for movies or playing cod or fortnite. You hear everything the got steps and if ppl are sneaking up on you. Doesn't drain battery fast either lasts a very long time

Bought it for a switch controller. The ‘A’ button started sticking and they let us trade it for a more expensive controller, just had to pay the difference. But then also had to pay for a new service protection plan. Worth it though instead of just being out the $50 controller.

Covered my dog bitting the connection to my head piece. Got a new head set with no questions

it's great im a clumsy person so this is perfect for all the clumsy people and the people who have products with some type of errors

i’m pretty sure this is a warranty. who doesn’t want there stuff protected?? especially expensive electronics. should always extend warranties on products because most manufacturers only put 1-2 year limited warranties.