Customer Ratings & Reviews

Getting protection is never a bad thing! Highly Recommend You Start Getting a Protection Plan, if you don’t already. Very helpful in the long run

Wonderful program it was so easy and fast to exchange my defective product, i highly recommend anyone to put Geek Squad on their purchases

Bestbuy is hands down the best when it comes to protection plans

Can really be worth the value is anything goes wrong. We have had several products that we were so glad that we had bought this warranty for. And the ease of exchange/refund if needed can’t be beat.

I love how if anything goes wrong with my product I can take it in and get ot replaced. Thats why I only buy my electronics from best buy.

I’ve been shopping at Best Buy for years and I always recommend the warranty

Great remote!! My son loves it and they are sturdy. He's dropped it numerous times and it's still working smoothly.

Had to use this 1 time... Called in, explained the problem, was told to go pick up a new product... SUPER easy!!! Was even offered to buy another plan on the new product, which gave me another 2 years with no worries... AMAZING!!!

Its great to have a plan never know when something will happen but when it does as long as your (covered) = geek squad protection plan its a breeze getting back in action

Great purchase when my PS5 controllers broke due to the design flaws in the trim work. They were replaced with new ones no questions asked.

Service that’s needed for any device in my opinion. Saves you from headaches since you could get quick help from geek squad locations near you

We love Best Buys Geek Squad protection. It is the only protection plan that we ever buy after being screwed over on many others. Any time we make big electronic purchases we make sure to do so at Best Buy because the protection is hassle free.

Geek Squad is great as always. They work fast and are very polite

Would not purchase something electronic without have a Geek Squad protection plan. Most electronics break and with Geek Squad protection, I know I can get a new one or the electronic device repaired.

Best option you can invest for, option to replace faulty devices with new one is the best!

I like this protection if anything is wrong with the product, I could change it

Amazing service! I had an issue with my battery not charging and they took care of it right away!

We will see how it goes for me. You buy these things hoping not to use it but nice to know it is there. I bought it because it gave an extra year of warranty over the manufactures. Personally I believe when you purchase warranties they should be after the manufacturer’s Warranty period ends. Meaning if they give you a one year plan and you buy a 2 year extended plan then coverage should be for three years. That way it would be a better deal for the cost

The controller broke in 4 months and I didnt wan't another that would do the same thing, so they gave me in store credit.

I get this warranty on all my controllers... if they do working and they usually do before the warranty expires just bring it back.. easy exchange