Customer Ratings & Reviews

I haven't had a chance to use them and I'm grateful for that but I am happy that I have that in the event that something does happen I'm sure they will be wonderful I've used them in the past on other devices that I have purchased and they were wonderful they were able to complete help and fix the problem that I had with my computer and my television

Dear Best Buy Team, I am writing to express my sincere appreciation for the outstanding service I recently received from Geek Squad. After purchasing a new device, I decided to take advantage of Geek Squad's support services, and I could not be more impressed with the level of professionalism, expertise, and convenience they provided. From the moment I contacted Geek Squad, I was met with friendly and knowledgeable technicians who took the time to understand my needs. They guided me through the setup process, ensuring everything was working smoothly, and went above and beyond to offer valuable tips and advice for optimizing my device's performance. It was clear that their team is both highly skilled and genuinely passionate about providing top-notch service. What truly stood out was the attention to detail and the personalized approach I received. Geek Squad technicians made sure all my questions were answered and that I was completely comfortable with my new equipment before finishing the session. The convenience of having access to expert support, both in-store and remotely, makes Geek Squad an invaluable service. Based on my experience, I highly recommend Geek Squad to anyone looking for reliable tech support, troubleshooting assistance, or installation services. Their commitment to customer satisfaction and technical excellence has earned my trust, and I will definitely be using their services again in the future. Thank you, Geek Squad, for delivering such exceptional service!

Always good to have protection plans. Haven't had to use this one. In the past it has been very helpful in getting things fixed or replaced. No issues with getting service.

Affordable. Haven’t needed it yet so far but I’ve never had any issues getting anything fixed with a geek squad plan before.

Nice additive for items bought, i didn’t need to use it but it definitely is nice knowing you could get your $500 item replaced or fixed for a small extra charge compared to the price of the item you bought.

Best warranty ever. Should be purchased with every console/PC/etc. Covers accidents and damages caused by liquids i.e. spilt coffee 100% worth it

They are quick and helpful and are willingly to do there best to help you with your electronics.

So far is good to purchased plan protection for all my electrical item , never have a problem when it comes to get it return or replace the best

I’ve been through it sometimes with my consoles and thank you for helping me always with that

Never second guess adding this to any and every tech purchase. Case in point: we purchased a PS5 in August 2024 for my son's birthday. His controller is drifting bad. Stopped into best buy, and they submitted the PlayStation warranty for me. We got to keep his old one and his new one will be delivered in 5 days or less. And while that comes standard for every PlayStation purchase, I didn't have to deal with submitting the warranty myself. And the next time it needs replaced (it will happen, PS5 controllers are notorious for drift stick) geek squad coverage will replace it.

Brought it yesterday and received it earlier this morning and when I tell I truly adore this PS5 this is my very first console as a girl gamer and I am truly having a ball with now playing the games I used to always want to play by starting with the classics DOA6!

I love this, I have only had to use it once, but they replaced my item immediately. I love this because it saves you in the event of an unexpected error or malfunction . You do not have this you have to pay full price. They are always so nice too.

Protection is a must when purchasing electronics. Always a great deal.

Its always good to know best buy has your back after each purchase.

Had to use my Geek Squad warranty for my tv and that whole process was easy. Called it in, was easy. Technician came out and he was friendly and helpful. Whole warranty process was excellent.

Good to have for an accidental related issue. Very good purchase.

Great service for my PS5 Pro. Got it for free 1 year good price.

Best Buy has the best customer service I’ve ever experienced

They get you in an out if it’s something simple also very helpful with customers service make sure you understand what they are explaining to you very recommended

Geek squad is peak masculinity at its finest. Top of the mountain is experience. Come down with a full on man beard. These dudes don’t play — and neither will you once you have experienced…the geek squad— whoa!!