Customer Ratings & Reviews

I love geek squad protection plans! They are worth it!

this poilcy gives me comfort and allows me not to worry

Best! I would deffenetly refer geek squad to everyone

Amazing protection! I approve Geek Squad 110 percent. Great protection all around!

Now that best buy offers loss protection it makes it an all around peace of mind

Recently spoke with a friend who's phone was stolen. She was able to track it with her security app, however, her carrier's policy stated they had to have a report filed. The police wanted her to try and retrieve the phone before they would be able to file a report. Obviously that's a very specific case and I'm sure not all carriers or police would handle it the same way, but I'd hate to go through all of that. I love that I can just go straight in to Best Buy and not have to explain myself more than necessary. I do dumb things sometimes, and my phone pays for it...but thanks to my protection plan, I don't beat myself up over it.

Have usws Geek Squad in the pase, very eaay process

It’s alright, but when we needed for them to check out what was wrong with my husband’s phone because it had some smoke comig out charging port they said for me to contact my carrier!

It took many weeks for Geek to return my PC after fixing it. Communication w Geek was not so great

Boy am I glad I bought coverage on my phone; I went to the Geek Squad and they looked up my purchase from 18 months ago ; turns out my phone was still covered, they made a phone call and I had a replacement phone 2 days later!

Haven’t used this service. I hope I don’t have to.

We always buy protection plans for any technology for our boys. We’ve already used it once. The phone just went weird. It got really hot. New one came by mail. Best money spent/decision ever!

Geek squad and the blue shirts do not talk with each other they don't know what each other do if you do get warranty with geek squad look at the tiny print because they will not tell you it

this was a very important insurance policy to me. fortunately i never needed to service my phone, better safe than sorry.

Geek squad is always there and in store drop off and pick up is so easy. They can even come to your house if necessary.

Buying the Geek Squad protection was less of a cost then the Cell service protection. It was also less of a deductible and you can go to the store and handle everything.

Best buy had a less expensive full replacement option than through Verizon. Lost my last phone and a used replacement cost over $350 so this plan is a good deal.

Well worth the money for the great services included with the protection plan which also includes replacements. Worth the peace of mind for any cell phones.

its great product. iuts better to be safe then sorry to buy the extended warranty, my step dad is always dropping his phone, he has arthritis

I realized through my bitter experience that Protection Plan for cell phones is totally worthless. My cell phone got damaged due to an accidental fall after 20 months of use. I called Service Desk and was asked to pay a little over $200 towards service charges. To my shock, I received a refurbished device instead of a new device. I would end up paying about $450 if I continue with this device, and will be left with a refurbished device with limited warranty.