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Customer reviews

Rating 4.8 out of 5 stars with 391 reviews

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98%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 391 reviews
  • Rated 5 out of 5 stars

    Great service on camera lense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is a photographer, her 1900 dollar camera lenses that she major uses would not focus. We took it to geek squad to have repaired, there was apparently a problem in it that they could not get the parts in a acceptable time frame for them so the replaced it with a new one. My wife was totally excited. We highly recommend the Geek Squad.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this story with us! We love to hear about awesome scenarios like this. We're so glad to be able to help you in a time like that. If you have any questions or need anything else, please let us know!

  • Rated 5 out of 5 stars

    Security for the items I need to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good to have protection wherever I am. I live on the road full time and don't have the ability to wait around at home for an RMA to show up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the 2-Year Accidental Geek Squad Protection for my gear. This service provides valuable peace of mind, covering accidental damage and technical issues that may arise. It's a wise investment to protect my devices and ensure they stay in top shape for the long run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony lense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Everyone was very accommodating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything i was expecting and more. definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice to have this service inside Best Buy. Quick and easy service. The best part the comfort that my product is safe and insured.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never fully predict what may happen to your gear especially when you have little ones at home, or the occasional slip from your hand. it's not that expensive and Best buys are pretty much everywhere so bringing it in for a swap isn't an issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont buy any tech without buying geek squad protection unfortunately you cant get geek squad protection with Apple products but anything else its the best protection out!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection is a must. Take care of your items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price of these devices, it is important to have protection. The protection comes at a great cost. You can never bet your newly purchased device and risk damage without adding the protection. Sense of security knowing that we are taken care of if anything were to happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always making sure I insure my cameras with all the protection I can get

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra peace of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great to have this extra protection when needed. Great customer service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks are really helpful, with anything that you buy from the store.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Support!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a big supporter of Geek Squad coverage! Better to have it and not need it, than need it, and not have it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Even in 2023, amazing capabilities.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. Price is down 1,000 for December so i wish id waited but i still don't regret it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the lens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this lens!! I had been looking to get a 50mm lens, and when I saw this one at best buy I got it. I mean the price was right, and the guy working there gave me all the information I need to know about it. It still is taking the great photos it was meant to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do not skip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better to have it and not need it than to need it and not have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always get the protection plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never had any issues with protection plans. I've never used Geek Squad to set anything up because I do it all myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Without a doubt would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommend any Best Buy protection plan for any product over $150 that you cannot afford to just pay for to replace. Best Buy just does a great job of fixing (if they can), replacing with a brand new if they can't fix, or if they don't carry the product any longer, they will refund you the purchase price (minus the protection plan of course) so you are free to purchase a new product of your choosing! It is really a great, hassle free protection plan that we have had to use several times and each time is was this simple. We continually purchase the protection plan every time on anything we are not ready to be able to walk back in and purchase if anything breaks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! Functions very well with no issues. Does a great job for a great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this lens great value for the cost and glad that i made this purchase

    I would recommend this to a friend