Customer Ratings & Reviews

Very helpful staff. Explained everything completely.

Worth the cost - especially if you or a loved one is "technologically-challenged". Our technician did a fine job transfering all of our data from our old tower to the new. We also spent most of the waiting time talking computers and how tech had evolved over the years.

As someone who's always concerned about the well-being of my tech gadgets, I've found the Best Buy 2-Year Accidental Geek Squad Replacement plan to be an absolute lifesaver. It's like having a personal bodyguard for your device, providing you with peace of mind knowing that you're covered in case of unforeseen accidents. Firstly, the enrollment process is seamless. Best Buy's staff is knowledgeable and patient, answering all my questions and making sure I understood exactly what the plan covers. They put customer satisfaction at the forefront, ensuring a smooth and enjoyable experience. The coverage offered by this plan is comprehensive, covering everything from accidental drops to liquid spills. It's comforting to know that even in the most disastrous situations, Geek Squad has got your back. It's also worth mentioning that the replacement process is hassle-free. The Geek Squad team is efficient and understanding, making a potentially stressful situation much easier to handle. One of the highlights of this plan for me is its affordability. Considering the cost of replacing a device, the Geek Squad Replacement plan is an economical choice. It's a small price to pay for extensive protection and peace of mind.

Everything seems to be still working great. I have had this over a year.

Gives peace of mind after dropping my last one. Luckly have not had to use it yet.

Excellent service geek squad always good at helping with issues or concerns.

My wife likes it. She used it when she teach her students at her school.

Thank you, geek squad for being patient and figuring it all out with me

Haven’t used it for the headphones, but most definitely convenient for the other things I’ve used it for.

The Value was great! I see know issues! I would recommend everyone to get the Geek Squad Accidental Warranty.

Overall I was really satisfied with my geek squad installment service. The team arrived earlier than expected which is a good look however i wasnt there…the tech did an amazing job working with me and was patient until i got there to open up. The techs were diligent and even began building while they waited for me to arrive !! Definitely worth the money for these professionals.

Great product easy to use. Exactly what I was looking for.

I buy this on almost every item I purchase from Best Buy. I also bought the other type of annual service plan they sell so I'm fully covered for all our 13 yr old's electronics. I don't fully understand what each plan/policy really actually covers but so far having them has paid off, especially when a $1400, less than 1 yr old, computer went bad a few months ago. It took a few tries but a very professional young manager stepped in on our 3rd appt for same issues & made it right It gives me peace of mind that our electronics are covered especially since we aren't able to repair them ourselves. My only issue is that I still haven't seen a detailed write up of what either plan covers (parts? accidents? Idk!) so I feel at the mercy of whoever serves us that day - but we are happy so far & I recommend getting the Geek Squad Service protection plan if you cannot fix your own computers. And always make an appointment online before you show up, in case they're busy.

always good to have piece of mind when buying a high use item.

Better safe than sorry. My microphone suddenly stopped working and to have a back up plan is great.

ALWAYS PURCHASE THIS, whether you think you'll use it or not. The 'what if' factor does not always revolve around the longevity of the product. 'What if', something better comes along, 'what if', one day you wake up and say, 'I don't like this anymore'. Then, you'll wish you purchase the extra warranty. Yes you can just simply return your item, for just about any reason, within the extended warranty period. Don't be cheap! DO IT!!

Dude that installed my sub and amp even went out his way and cleaned up some wiring from another job someone else did on my car! 10/10 would go back for another service

Great additional service for my tech device and related issues

You can't go wrong if you are spending enough to justify a warranty. Especially since it covers accidents and what not. Who knows your dog or child might take a bite out of it!

Love geek squad and what they do for me. They helped me get a good protection plan for not too much cost.