Customer Ratings & Reviews

This warranty was a godsend! Most items have a 1-3 year manufacturer warranty which can be a headache to deal with. This 2 year warranty BestBuy offers allowed me to just switch it out for a new one. But the warranty is a one time use.

I’m glad I bought the protection. I bought the protection for headphones I got for my brother and he used them all day everyday. Needless to say they were beat up. I went to get a refund or another pair and geek squad was quick to help me.

Geek Squad has been so helpful all around in my experience with Best Buy. I have inquired about and used services for many devices. Diagnostics, warranty and repair as well as their refurbished items all come back excellent.

I have used this service to remotely fix my computer three times this year. Once for viruses, once to remove trackers and once to fix a screen that inverted the image after a lightning strike. Every Geek Squad member I have encountered was more than pleasant and understanding and solved my issue expeditiously. It is well worth it.

It was fast and easy to install my 4TB SSD to my PS5. I have my entire PS5 library downloaded. I had to test out my favorite game, Returnal on PS5 (3rd image). All my PS5 games run great on the SSD. I also have my old external hard drive for my old PS4 games which I still use. I am currently finishing up Spider-man 2 on this M.2 ssd which still runs flawlessly (final pic).

This is very easy to use if needed. Best Buy makes the process simple. It is only bothersome if a long line, you just need to choose your timing wisely and avoid Holiday madness.

I’ve been using this wireless keyboard for a few weeks now, and overall, it’s been a solid upgrade to my workspace. The setup was quick and hassle-free—just plug in the USB receiver or connect via Bluetooth, and you’re ready to go. I love the clean, minimalist design and the lightweight feel, which makes it easy to move around or travel with. Typing feels smooth and responsive. The keys have a satisfying amount of travel without being too loud, which is great for both productivity and shared environments. Battery life is impressive—I’ve only charged it once since I got it, and it’s still going strong. One small downside is the lack of backlighting, which can make it hard to type in low light. Also, if you’re a heavy typist, you might find the keys a bit on the soft side. But for everyday tasks, emails, and even light gaming, it does the job well. Rating: 4.5/5 Great value for the price, especially if you’re looking for a quiet, reliable, and stylish wireless keyboard.

It's a great mouse.....fast response times, and it's just light enough to where it feels right in your hand I went from a heavy mouse to this one so I had to get used to the lightness of it but other then that it was great!

I always add the geek squad protection to all me electronics, it is the best thing out there. If something happens to my product, they fix it free of charge or replace it.

I'm very rough on my products. But with the accidental protection plan I don't have to worry about it. They're always so friendly when I come in and extremely understanding. They never make me feel ashamed or embarrassed of any incident that brings me in there! And for the price it is absolutely worth it! I love The geek squad!

Geek Squad Protection has given me real peace of mind. Their service is fast, helpful, and they make replacements or repairs incredibly easy. Definitely worth having for anything important.

These IT Special individuals work hard to fix any and all problems given to them with their educated and experienced knowledge acquired. I recommended several people who purchased the geek squad’s warranty coverages.

Didn’t know what to expect after using the Corsair M65 RGB very disappointed too many bugs and never really worked properly. But I gotta say, this mouse is WAY better than the Corsair M65. I absolutely love this mouse already. It’s a night and day difference truly. Highly Recommended! Worth every penny!

I always buy the protection plan. It has saved me multiple times. Worth the extra cost. They are very easy going about helping when there is an issue.

My download speeds on Steam went from 105Mbps to over 900. I was surprised because I was using an Evo 980 Pro and just thought 105 was the throughput from Steam - that that was why my download speed on gigabit fiber was 1/10 of my connection speed. I’m shocked at how fast it is now and was not expecting anything different, just a good new ssd to replace an old WD 1tb. Yay.

Absolutely made a difference even with PCI 3.0 the 770 doubled my speed and with two coupons. This is even faster so I snatched it right quick plus as you upgrade you already have a drive that will take advantage of the faster 4.0, and upcoming 5.0 PCIE protocol. Did a lot of research, real world and gaming applications. This is the best drive you can buy make sure you keep it cool for full power.

The 2-Year Accidental Geek Squad Replacement plan has given me complete peace of mind knowing that if anything unexpected happens to my device, I’m covered. It’s reassuring to have trusted experts ready to step in if needed. Even though I haven’t had to use it yet, just having this protection makes me feel secure about my purchase. The Geek Squad reputation and support really add value to my tech investment. Highly recommend for anyone who wants worry-free coverage!

I've needed to use this many times in the past. It saved me tons of money instead of replacing an expensive electronic out of pocket.

If something is broken or not working to your standards Geek squad will def get you right with any item or you can receive store credit which is amazing

Please send the extra money for this plan. My keyboard stopped working and I had the service plan. I took my keyboard back and got an exchange quickly. If I did not spend the extra money I would have lost out because the return date had expired