Customer Ratings & Reviews

Purchased this place just in case of unexpected accident, but have yet to use it. I have needed to use it for the past 30 days but the closest best buy store/location to me is over an hour away and they need me to come into store to show in person to verify identity before they can proceed with hopefully fixing my device. It's more difficult to find a way to somewhere of that distance when you don't have a vehicle/can't easily find transportation to get there and back... especially on limited income. I really hope it I go through all this hassle to get there, that they can fix my device same day or replace it or something because I won't be a happy customer if I purchased this plan for basically no reason and my phone can't be fixed without extra charges/cost.

Very happy with the insurance coverage, being economical and protecting against any 100% recommended accident.

All that they offer is grand slam. It's best to read before you purchase so you'll know what is really offered. I purchased items but were not yet deliver because a Greek squad member said he didn't have time and unwilling to wait to comply. I was misinform on how to comply. But after UTUBE i completed disassebly, This conditions were not disclosed for prep nor doing sale when purchase haul away service. Purchase is schedule with payment made already, playfully a month later. We have a successful delivery.

I have already had to use this protection plan and from the customer service on their website all the way to meeting with a geek squad guy in person the service was extremely helpful and pleasant to deal with. They scheduled my in store appt. for me sent me multiple appt. reminders and even called after my chat online just to verify i had everything i needed taken care of. Then i went to my in store meeting where i was seen at my scheduled appt. time on the dot and was immediately provided with a brand new replacement overnighted to my house. Kudos to Best Buy and many thanks to the geek squad for making my claim very easy to go through.

Geek squad service has always been ok in my book. I had to give it 4 stars because the last time I had issue the tech ordered the wrong part. This meant I had to wait another two weeks to get my tv repaired. Instead I went back to the store and the supervisor in charge of the tv department took care of me. Let me return the tv so I didn't have to wait two weeks. He was great.

No worries, at a peaceful rest. Samsung S21 Ultra Assured that accidental phone damage is covered with repairs or replacement via $200 deductible. Coverage cost of $170 plus tax? for two years up front or $9 per month is not super expensive but is not budget friendly up front. And monthly $9 payment option total payment adds up to more than up front cost price two years later. Haven't a claim so can't review claims process.

Love this phone . Its easy to use and has an easy set up.

What a great addition to an already great product was truly an awesome deal i went in for a new prepaid ATT phone and was informed they have not received any in a few weeks no explanation however, the tech at best buy was super friendly and helpful and let me know i could purchase an unlocked phone of my choice and simply insert my SIM card super fast and friendly service i get home to register and find i have a year free of Geek Squad this deal just got sweeter Thanks guys

My phone got permanently damaged the first time geek squad. Customer service was excellent and they replaced me with a new phone. The second time around my phone has dysfunction with cellular data. Geek squad team were able to troubleshoot my phone and got it back up and running right in front of my eyes with a few minutes.

Bought this to make sure the phone was covered, just in case. Just before the end of the contract my son lent the phone to a friend to take a picture and the friend dropped it and cracked the screen. Went and talked with Geek Squad and was given the option of just replacing the screen or getting a new phone. Due to the time frame since purchase we decided to get the new phone instead of just replacing the screen. The price difference between the options made that our best option.

I bought it for my Motorola celular, just in case.

I purchased a new unlocked Moto G 5G to use with Helium Mobile mapping. I have never set up a unlocked phone or any phone from scratch and purchased a Geek Squad protection plan as a backup. I have used Geek Squad with my computer and was more than satisficed. Geek Squad will always be my backup plan.

The man working in the cell phone area WAS KNOWLEDGEABLE AND VERY KIND. He HELPED ME FIND THE PHONE THAT WAS BEST FOR ME.

This squad protect is very important if you have cellphones pay this one

I always go with Geek Squad! I've recently tried other protection plans, and none are as accessible or comprehensive

At the time of purchase, the service was presented as coverage for any electronic device in the customer's possession. Since then, the range of covered items has been reduced. This customer declined to continue the service based on price and coverage. Nonetheless, the service has been automatically renewed. Its benefit to this customer is not a good value for the price.

This protection plan was finally honored, but it took multiple phone calls and store visits. People on phone said store had to handle. Store said people on phone had to handle it. Finally got customer service on phone with customer service in store. Phone center cannot call store directly and store cannot call them. Took WAY TOO MUCH TIME. I had to take time from work for phone calls and daughter had to drive over an hour to be in store after multiple previous trips to store. They finally honored the plan amd got a free upgrade aa by then there was no replacement for damaged phone.

I think is a good plan to have I'm sure it will come in handy if I were to need it

Love that you offer protection plans. Greek Scott squad is awesome and they’re always available to come out when needed.

Great price and value for a USB to C-type cable. Would recommend.