Customer Ratings & Reviews

I was thankful that Best Buy offers this option but I was told for a few dollars more, I could add Theft and Lost and Stollen each month but after calling Geek Squad, the customer service representative I spoke to over the phone said that the employees I spoke to at Best Buy when I purchased it in the store were wrong and that for the phone I purchased, it didn't allow you to get that extra coverage. So was pretty let down about that because if my phone gets lost or stolen, I'm out $1,200. I just wish that Best Buy would educate their employees as well as Geek Squad the same so that these issues wouldn't be an issue and that everyone had the same advice and knowledge to give. I know how important protecting your purchase is, especially when you spend over $1k so it was definitely a huge let down to know that the option I was told was available actually wasn't.

Very helpful answer all our questions help if we need help setting up our phone

Im warrentied for the unexpected manufacturer defects.

I liked my Pixel 3, and I like this Pixel too. I know it's probably operator error, but there are some functions that aren't that user friendly, (having to push (2) buttons at the same time to turn on/off) at least to me.

Did their job veey well ans sold us a phone that didnt need the seevice because it held up to my wifes drops

From what was originally going to be changing the battery of my old phone, it turned into getting the phone replaced. Luckily it was still under the 2 year protection plan when I sent down there. I previously had the Moto G Stylus 5g 2021 (256gb). I got it replaced with the Moto G Stylus 5g 2023 (256gb). Didn't have to pay anything for it and I love my new phone!

Great Protection for any phone. My phone stopped charging and I got a replacement phone within a week.

Bought a OnePlus 9 pro a year ago. In one trip the screen stayed in in my backpack, overheating it to extreme then I dropped it in my hotel, cracking it badly. Kept it for a few months until it was basically a pocket heater with a AA battery powering it. Turned it into best buy and got enough for a new phone, a 500gb SD card, and 2 years protection. Would use again

Greek Squad service is great. I have used them many times for my electronics. Highly recommend them!!

Got this for my cell phone. I'd had a Moto G and loved it but it got full and so I wanted another with more memory and features. Got the Moto G7 Plus and love it! Added additional memory and it is better than the second highest phone they had. Battery lasts forever! Can go for a week, sometimes two before having to charge. Tons of memory. The camera is great front and back. Sound quality perfect. Easy to use and is just a real workhorse. But as much as it cost it was well worth getting the extended warranty, just in case even if just for peace of mind.

Didn't realize that I had to pay about 70$ to replace my $300 Moto Stylus and that doesn't include the initial $70 I paid for the protection plan. The salesman was a bit misleading when I bought the warranty.

I got the accident protection for my OnePlus 9 Pro. When I broke my phone I brought it in, and since they couldn't repair my less-popular brand, they gave me in-store credit for the original value of the device. I was able to upgrade to the OnePlus 11 for only $100 + the $169 from the protection plan. Very worth it

Although I haven't had to use the warranty on my phone or any of my other devices I'm really glad I decided to purchase it. Having a warranty incase anything happened to my phone such as the screen getting cracked, stops working, etc. gives me piece of mind. Phones and electronics are too expensive now to risk not getting any kind of warranty on it and then something unfortunate happens.

So thankful I got the protection. It definitely came in handy for the crack in the phone screen!

I purchased the coverage for my son's new phone I purchasedfor him to replace his broken old Samsung Galaxy. So far he hasn't needed it, but I had wished I had had it in the past

I really enjoyed the Google Pixel 4a except for the fact that the battery drained very quickly. I found that I was constantly putting the phone on the charger and waiting, way too often. There must be a way to improve this flaw in an otherwise really cool android phone.

I always purchase the protection plans for my electronics and this time I almost decided against it because I've never had to use the plan. Was I ever glad I went ahead with the purchase! Don't ask me how, but I've never broken a phone, this time, I shattered the screen! No problem! Went into Best Buy, they looked up my plan and problem was solved. I walked out with a new phone, no questions asked.

I love the protection plans for the airpods. Its nice having it if you need it

I hope I never have to use the extended warranty for my cell phone, but I needed to protect my investment. I had an extended warranty with Best Buy for a very expensive Samsung Plasma TV that failed a few months before the extended warranty expired. Best Buy honored the warranty and I received a brand new TV of equal value because Samsung no longer made the part that failed in the old one. I am very happy with Best Buy and the Geek Squad in getting the TV issue resolved.

This is a great phone. I have been using it since 2019 and it's smooth to use, easy to understand. The battery life is ok but could be improved. The storage space is great for my use. I would recommend this phone to other potential buyers.