Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 2440 reviews
(2,440 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
to a friend
Rated 5 out of 5 stars
Good thing I got it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good thing that I got it for my phone because it stopped working and I didn't have to shell out a lot of money to have it replaced...
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for. If my phone breaks, or gets damaged they always just replace it. Excellent for Sony phones.
This review is from Monthly Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Happy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been happy with the online support and in person serv. The price is fair.
This review is from Monthly Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I heve the best buy membership so this was free ..
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Phone replace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy and quicky to request the service.......
I would recommend this to a friendRated 2 out of 5 stars
Poor communication, best buy didn't follow through
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this plan along with a new phone, was told explicitly that any replacement or repair would be done in house or I wouldn't of bought it, fast forward to today the camera on said phone quit working. I called support, to verify the steps to get it replaced. was told to schedule an appointment to get it fixed only to get there and find out they couldn't do anything about it except have a replacement mailed to me, which originally I was told would be here in two days, yet I still have zero tracking info, and they cant tell me it either
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
Love to be protected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the peace of mind when you purchase this insurance to protect you purchase and the speed and convenience of their service...
This review is from 2 Year Complete Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Agent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and assistance for a new customer and frie
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Insured
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never had to use before but so glad i had it. I encourage all to purchase this for ease of mind. You won't regret it.
This review is from Monthly Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad install my virus protection on my compu
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad are real helpful I need this protection plan on my phone for the type of job I do
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Chris. Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!
Rated 3 out of 5 stars
Phone protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bout to find out but kind of worried because of the other reviews.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
Geeksquad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used it yet! Wanted things protected! Would recommend!
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
2-Year Accidental Geek Squad Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is amazing safety net just case if something happens to my phone
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Excellent choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice for me I exchange my cellphone and It was super quick
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing piece of hardware with great features..
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great Extended Warranty Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Service for electronics for extended warranty, even the good products can get defective, it's a must for expensive products.
I would recommend this to a friendRated 5 out of 5 stars
Feel better having a warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like having the extra warranty on a phone, especially since they are so fragile. Geek Squad can be trusted.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great way to protect your purchases!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great way to protect your purchases. GREK SQUAD is a team of professionals who know what they’re doing.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Phone sales
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most awesome place in Tucson and I will recommend any to this store. I get in and out
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Did not know I needed appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was in line the only person there. 3 employees there. I had a quick question about insurance. Middle aged woman rude. Just kept saying you dont have an appointment we can't help you
This review is from Monthly Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.