Customer Ratings & Reviews

Greek Squad service is great. I have used them many times for my electronics. Highly recommend them!!

Agents have always been prompt, courteous, and very helpful. There has been a couple of exceptions concerning my lost or stolen phone coverage, so I recommend when purchasing a phone asking repeatedly whether lost or stolen is covered.

Very Quick and Technical Best Buy store GEEK SQUAD Professionals. I am very delighted they came over ON TIME and they were very JOVIAL and Friendly and answered all Questions thrown at them while they INSTALLED & SET UP my SONY BRAVIA XR 55" OLED TV !!!

I have not had to use MY Geek Squad protection plan, thankfully. But I knew it was worth having just incase, especially with 4 kids who like to play with my phone when Im not looking. But my husband got the same protection plan and he did need to use his, one week after buying the phone. It was hassle free, easy return and exchange for a new phone, not a refurbished phone. We did have to wait 2 business days for him to get a new phone delivered to him via UPS but not a problem.

Im warrentied for the unexpected manufacturer defects.

This has to be one of the best protection plans. Geeksquad always takes care of your device. Service is usually fast and professional. I still recommend that you check your product before you leave the store and make sure the service is done right. I highly recommend Geeksquad protection, accidents happens as life happens.

So thankful I got the protection. It definitely came in handy for the crack in the phone screen!

Geek Squad has been the best protection anyone can get. I have tried other electronic protection from other companies and they always gave me a hard time when it gets to claims. Geek Squad takes care of you as soon as you place a claim. I do always recommend Geek Squad as it'll become helpful in the long run.

The Geek Squad is there to help you when your electronics break or if you're like me and I lost my phone they can replace it as long as you have the extended warranty always get the extended warranty it's a great thing to have because they are very attentive to you highly recommend

The 2-yr phone coverage apparently works different if you have a Samsung phone vs. any other manufacturer. I dropped my phone and the screen when black. First of all, this coverage contract is for replacement only, not repair. Second, the geek squad rep said if I had a different make of phone (other than Samsung), they could have given me a Best Buy credit for the original price so I could buy a different phone, and my contract would end. But because it's a Samsung, they have to order a replacement (rebuilt) phone for me which I should get in the mail in a couple days, after which, I will need to ship the old phone back. I'm now without a phone waiting for the replacement to arrive, and there's no way to track the shipment because it just says "purchase at store". Not what I would call helpful. Maybe this is the way it's written up, and maybe there's some fine print somewhere that I can't find, but I give Best Buy a failing grade for transparency. I suppose I probably would have still bought the contract had I known these things ahead of time, but I would have liked to be informed about how it really worked. I would rather have a sales person who is trained in product knowledge and customer education, than one who is more focused on making the sale. Hopefully, my replacement phone will arrive soon.

I love the protection plans for the airpods. Its nice having it if you need it

I mean, if you don't want to pay the full amount upfront and want to finance your plan, go ahead! I recommend the latter because you save money, HOWEVER, I think paying monthly ensures your protection a bit longer which is worth the investment.

The squad was great helping set up new phone with no problems. Just in case is a peace of mind.

They didn’t come out to my house to help but I spoke with them and they took care of every single question I had. They even had answers to those questions that makes you sound like you just woke up after being in a coma for the last 50 years and have no idea how this new stuff works. That geek squad was so Patient and answered everyone of my questions.

More and more big name insurance companies don't cover lost or stolen cell phones anymore. Allstate didn't, State farm doesn't (if it's not stolen from your home). They have these other companies that just insurance cell phones. It's like $15 a month. Geek squad was the better deal, most convenient at the time so I said lefts do it fool! Trying to get robbed tonight!

I always use Geek squad protection as well. I have needed it once with a galaxy fold bc I damaged the screen dropping it and a row of pixels went dead and Best Buy protection took care of it the same day. I can’t recommend this service enough. Best Buy is my favorite store and I have nothing negative to say about this service or their company.

as must when buying any item! make it easier on yourself! get the protection. or end up with a 18 year old the rest of your life. then finally you saved up to fix or buy another phone! protection is always a must. so protect you investment! not everything is an Accidental mistake.

Always the best choice to purchase with a new product and best uy continues to respect the fact accidents happen and the purpose extra coverages are purchased.ne er had problem if Had to utilize the insurance coverage.they always replaced product.

Unlike other geek squad warranties, please be warned that cell phone protection plans have a $200 deductible in addition to the initial $169 fee. If your phone is still available, they will only replace it with the exact phone you have, no credit towards upgrades. Additionally they cannot guarantee your replacement will be new or refurbished. Using your warranty will consume your first protection plan fee, so if you want protection for your replacement, you'll have to repurchase. $169 + $200 +$169= $538. Depending on your phone generation, that's a considerable investment into an old, refurbished phone. Wish I knew this going into the deal, otherwise I would be persuaded doing business elsewhere. In my case, I had my warranty pro rated & refunded. My service provider gave me $350 for my busted up S10+, and I used that toward a new S21 ultimate. Goodluck.

I have had very good experience with quality service all the time, Since I bought a laptop very expensive and just as the warranty ended it broke down I had regreat all time why I didnt pay a little bit more for extended warranty. So everytime I buy a new appliance I try not to risk my self and knowing this is a very good quality service I dont hesitate to pay a little extra