Customer Ratings & Reviews

We purchased a Motorola Z3 phone that was previously opened. Motorola would not offer an extended warranty through their Motocare services because it had been "previously activated". Geek Squad offered this coverage - which was most appreciated. Phone was new - in excellent condition, And we got the extended warranty we wanted at a competitive price.

Excellent product! Dropped my new phone cracking the screen and back of phone. Walked into Geek Squad and had store credit for the MSRP value of the phone (in less than 20 minutes) even though I paid less with an open box item. Super easy and quick. No haggling or annoying questions.

I purchased the Android a25 in January. It was a geek squad refurbished phone. There are several kinks that aggravate and concern me. First of all the volume button intermittently appears on the screen while playing games and searching the web and turns itself up I had to go all the way into the settings to make the volume quit going up by itself and popping up on the screen also when the phone is asleep and it rings there is no way to answer it it doesn't turn on and it doesn't show you the phone app so that you can push the button also when powering down when I turn it back on it turns on to the DOS screen and forces me to do a system reboot.

Great service when I purchased new cell phone. The Squad set it up to transfer all data from my old phone. Now I need to contact them to see if they will help me install new front door cam on the same device. I've tried myself but the instructions are no help. I will update review after I contact the Geek Squad. Then I may add my laptop.

Havent had to use it. But it has been helpful to have.

very nice thank you best buy for very good products

Thank God for geek squad. My brand new Galaxy z phone 2 got damaged by somebody else who dropped something onto it while it was on the stand and it damaged the screen thank God to them they took the unit back gave me a credit and I bought a new phone . The individual the damage the phone he paid for the new geek squad for my new phone

Service was friendly, knowledgeable, and professional.

I have used Geek Squad many time for a variety of things and always been satisfied with 1 exception. We moved from Columbus OH to Ocala FL & the in-store Geek Squad experience isn't on par with what we had in Columbus, otherwise it would have been a 5 star review

I bought this insurance and it was cheaper than going with Samsung. Towards the end of 2 years my phone was cracked and camera issues. I called it in and it was simple, I was given a new phone with a low deductible. It was sure cheaper than spending another $1,200. I recommend it.

This product was very easy to put on and keep on. It has already protected my phone from a couple of drops with no breakage love it.

Its a 1 year protection plan. what else do you say besides, yay my phone is being protected!!

Is a really good phone to have lots of features specially nice cámara beautiful pictures you can get very practical easy to manage. Now getting ready for the plus

I'm still getting used to the phone but i like it so far. I've noticed a little shaking in the screen, I'm not sure if its come from other videos or my phone. Its still new to be having issues but I'll watch it to make be sure.

Great on helping me on what where my options with the warranty on my phone

As advertised, dropped my phone last week turned it in two days shipping for a new one! So glad I got the coverage would highly recommend to anyone purchasing electronic device.best buy is the BEST!! Thanks again! Benjamin H.

I LOVE GEEK SQUAD BUT IT'S A LOVE & HATE RELATIONSHIP WITH THE ACCIDENTAL GEEK SQUAD PROTECTION! I LOVE THAT YOU CAN PICK 1 OR 2-YEARS AS AN OPTION! BUT... I BROUGHT A 2-YEAR PLAN AND MY PHONE BROKE IN 11 MONTHS. NO REFUNDS ON THE PLAN NOT EVEN A PERCENTAGE IF YOU DON'T USE IT THE FULL TERM

Great warranty. I know I didn't get the T-Mobile warranty but I got the unlocked Samsung gallery I got the unlocked Samsung Galaxy S21 ultra.. Not more than a week later the hardware was failing the hardware was failing the haddie is my warranty little did I Orange little did I know that you had to pay a $199 deductible. I am very distraught that I have to pay an extra $199 for a phone that was less than a week old and never got to use I'd like to use it they did not wanna help they were no help I'm a elite member and a total home protection member very sad on Best Buy's part part.

Excellent Package Deal Seems Easy To Use! Customer Service has been excellent

How best to protect you investment in this phone. Geek Squad is great. I have used them many times though the years and never have I been disappointed by service. The know how and willingness to assist whenever needed is a standard in retailing. The cost is reasonable and protection against damage or loss immense.