Customer Ratings & Reviews

Would recommend getting this service. I am very satisfied with my decision to purchase this service as the cell phone I purchased has malfunctioned on multiple occasions and geek squad protection service has replaced it for the fee of roughly $90.

I use this as insurance on my cell phone, so far over 4 different phone models I have only had to use it once, my phone freaked out I took it in to best buy they gave me a loaner phone and sent my phone for repair, turned out it had to be replaced, they got my new phone in and transferred all my data and at no additional cost to me

The geek squad is very helpful. Timely with all services and overall a great addition to a great store! The operation of the geek squad is fluid and they find all warranties right away! Definitely recommend and will be getting protection on all products i buy!

Geek Squad made replacing my Samsung Galaxy S22+ a breeze. I was able to be seen before my appointment and the whole thing took less than 15 minutes!

I always get 2 year Accidental Geek Squad Protection Plan with my purchases when it is available because I have a large family with little ones and I'm always on the go. I have made use of my protection plans and am a very satisfied elite member. I definitely love shopping at Best Buy for their superior quality, their excellent support system, and pick up and returns, they also deliver for free.

Worth EVERY CENT !! if your phone starts acting wonky or goes kerplunk GEEK SQUAD to the RESCUE !!

My friend has a dickens of a time with his phones so I got the insurance included when I purchased the phone for him. He's very active and has had problems with his old phones becoming damaged. Let's hope he doesn't need this insurance.

Have purchased this for every item ive bought through best buy

They Helped me Out at Best Buy with my Geek Squad protection plan....a lil extra Cash goes a Long Way... Gave me 2 more years and a New Phone for a small price along with a Phone Upgrade...Pleased

Who doesn't love a great repair team!? literally the best i've seen from any real team and always have wonderful costumer service and help with any issue you have whether thats tech problems, tech fixes, or questions you have they are the standard.

They are pretty savvy. Every time that I ask them a question, they give an explanation that is easier for me to understand.

Do yourself a favour and buy it I bought a brand new S20 ultra note and 2 days later it was broke and how to go buy a new one if I had this insurance the 1st time out of the spin able to go and get me a new 1 but instead I had to buy 2 of them

They are really nice team, very professional and explain everything really good!!

I have not used this service yet. I had broken the screen on my old phone and figured it was time to get protection. 1 year protection was worth the amount paid. I figured a phone is good for at least a year before you want to upgrade technology.

Great just what I needed, would buy again. Perfect for phone

Best Buy workers set up my phone with all the bells and whistles. Will always buy my phones here.

Speedy and strong enough to handle various apps at a high refresh rate. The only con is the horrible selfie camera

Since I bought my 1st computer with Geek Squad Protection, I have never regretted it. Life has unexpected things that happen, and this is a very small cost for a feeling of security that anything that may happen, whether it be a factory issue, or an accident your equipment will be repaired or replaced. I have both 5 pieces of equipment form Best Buy, and I always get the protection!

A must have if you are not familiar with IT language and don't have time to get into it. They also come to you if you don't have time to drop off your item. Always very courteous and patient in explaining the problems your item might have. i highly recommend it.

I always have the best experience here. Everyone is kind, knowledgeable and attentive.