Customer Ratings & Reviews

Great way to get fast and easy support for only a few dollars after a purchase

Geek squad always timely and professional highly recommended

The Geek Squad came to my rescue when my computer was hacked and was locked up with them wanting me to pay to get my computer functional. They had me up and going in no time. Well worth the cost to purchase. Thank you.

The Agents at my local Geek Squad are always happy to answer any questions and look into any problems my devices are having. Even when I didn't immediately have a Geek Squad membership, they diagnosed my problem and provided a solution to my faulty MacBook Hardware; it is because of this that I decided to always add a Geek Squad protection plan when I buy valuable electronics. I have never had a problem with Geek Squad living up to their promise, and moreover the national customer service line help is INCREDIBLE! When you talk about someone really wanting to help you out, these Agents are the best I have ever worked with!!! They are always quick to take responsibility and issue any repairs or replacements needed no questions asked and even go above and beyond to make sure you are happy!

Haven't needed to use it. Hope i wont ever need to use it and they can't fix my issue.

Great in store service whenever we go. Recently we have bought a tv for a gift and we received helped the second we started looking . From comparing models and prices to helping us out to the car. It’s a one stop for everything and the squad is always helpful. We bought a fridge and we were also helped out to the car. They always do a good job of explaining the options for protection on their products, which puts me at ease. I prefer to buy all of my products here.

Haven't had to use it yet but feel better having it

I always get warranties for electronics and appliances (when I have the means). Especially from places like Best Buy that I know will honor as close as possible what they say will happen when having to use a warranty. I have had to use them once or twice, and the process is always smooth. Ya just never know what is in store for the future, even if based on past experience you never had a problem with electronics before (or after) warranty was up, that doesn't mean your luck will continue forever. As a matter of fact, the more over confident you get, the more electronics you will be "destroying"! I NEVER had to use ANY warranties from ANYWHERE for a long time... now it seems I wish I had them all the time. Just because you take care of something, does not mean the item will be 100% protected. Honestly, simply picking up a box with a brand-new and sealed laptop out of the cage that has never been opened or touched and transferring it directly to your hands after payment is technically, for something as delicate as a laptop, potentially extremely easy to have something go wrong at no fault of the manufacturer. When I worked at Office Depot, someone bought the same model of a Toshiba laptop 3 times in the same day after a refund for each time. Same issue after looking into it. Manufacturer defect??? Maybe, maybe not. No way to tell, unless one or more of us were to X-Ray the box as it moves from counter to counter and RIDES IN THE CAR ON THE WAY TO THE CUSTOMERS HOUSE and observe things like the hard drive (unless it is an SSD...) bouncing around in the car (and lets say the customer had a passenger in the car that we did not know about in store who was setting it up on the way home.) and suddenly one too many bumps in the road happens... uh-oh! Blue screen later on because maybe the read/write head scraped the disk or worse during one or more of the bumps and the microscopic shards from the scraped disk cause more to occur and there you have it! I HIGHLY doubt that was manufacturer error for the same exact error on 3 of the same model Toshiba laptops AND a competing manufacturer like HP! Bottom line... GET THE WARRANTY!!!

Quick swap out for a new game would recommend getting the warranty to others.

I usually hate buying these plans, often they are never as easy or efficient to use as expected. Over the years, we have unfortunately had product failures that required us to call upon the plan, and we have been glad we did. In the event that the item cannot be exchanged or repaired in store, the team has always made it very easy to make a warranty claim and get the thing sent out for repair. They have also been very helpful when purchasing and receiving large appliances.

Since 1996 I have been playing Pokémon games and each installment brings it's own challenges and adventures. Scarlet/Violet are no different! I bought Scarlet and I have not been disappointed! While the games do drop frames in certain situations, they are still incredible! The tera raid battles are a great feature and the DLC that has come only adds value to the game! I definitely recommend Pokémon Scarlet to any one who enjoys Pokémon!

This is suppose to be in a great year for MLB the Show. It’s concentrating on new gen systems only and the features they have introduced look great. It’s gonna be a fun season this year

Great service haven't had to use them yet but I can tell that it's going to be a great service

It was a great thing getting the protection. Don't know where I would be without it.

I haven't had to them yet and I hope I don't. But I'm sure they will be there and if needed.

Everything is great, thanks! Will get more things soon

It’s nice to be able to walk in nd talk to a real person nd they help

Great if you don't want to pay full price for replacemen

When i had issues with my computer it was a quick turn around. Best of all my pictures where saved.

We got the Geek Squad Plan just in case we will need it. So far we haven’t needed it yet. That’s why my rating is so high. Will change it if we have any issues.