Customer Ratings & Reviews

Ease my mind and have coverage for years to come. Somethings just break because a malfuncation, well im covered for the next 4 years! Get it, protect it and forget it!

When I purchased my TV I got it home, set it up only to see that there was a small crack in the corner of the screen which made the TV unwatchable. Took the TV back to Best Buy and took it the Geek Squad and they looked the TV over and replaced the TV. Made me feel very comfortable. Asked a few questions without making me feel uncomfortable. They really are professional, would be lost without them when it comes to electronics.

Highly recommend getting Geek Squad coverage on all your electronics. Fast, friendly service.

Always love Geek Squad and their Service Protection Plan. Honestly haven’t seen anything out there which can beat them. Highly recommend for more, if not all, of Best Buy’s products! Will buy again!!

Awesome! Best accidental plans out there are at Best Buy.

Always works the only issue is when you sign up for the ink you have to keep it paid and only use the ink they send

Seven months earlier, I purchased a printer and a Geek Squad Replacement Agreement. After years of use, my old all-in-one printer finally failed. Who needs insurance for reliable products? I questioned my purchase but since BestBuy price matched my printer purchase, I was willing to support my brick and mortar business. The printer was at a secondary location and not used monthly. Surprise, the printer failed at 5 months. I had forgotten that I had this coverage and it took me a couple of months (mistake) to verify that it was the printer and not me. After looking for a replacement printer, I remembered that I had Geek Squad coverage and took the printer to BestBuy where the Geek Squad without hesitation issued me a pro-rated credit. This time I did not hesitate to purchase Geek Squad replacement coverage for the replacement printer. As with all insurance, I expect (or hope) the printer will stand up to my use and not need this insurance, but if it fails GeekSquad and BestBuy are there to support me.

I am happy with the value this protection plan offers and that it’s an affordable price to feel secure with my purchase for the next several years

Not yet used, but purchase experience was efficient

It works as it should. I have no complaints. Thanks

I have used Geek Squad in the past and always appreciated their service and with this 4 year package I know I can use them in the future.

This all-in-printer is compact. I must admit that it is heavier than I thought it would be. Will use for light print jobs. Have not used yet.

My two year old printer broke and because I had this insurance I was able to pick up a new unit for free! Definitely ended up being a good decision for me!

I have been shopping with Best Buy since 2008 and I really enjoy doing so the workers are very professional. and friendly they are always someone ready to attend to you when you walk onto the store. the best thing is asking about a product that is not in the store, but they always give you the options that they can order it online. BestBuy this is where I get all my printer, etc. I would tell friends that they are missing out shopping with BestBuy.

Geek Squad is very helpful when needed. Highly recommend them

I didn’t really trust protection/replacement plans like that until I started purchasing them from BestBuy. I have yet to have a complaint about their plans. Whether it’s a standard protection plan where they send the item out to be inspected and possibly repaired or their AMAZING REPLACEMENT PLANS, I have been completely satisfied every time. I don’t make big purchases and/or the occasional small purchase without a plan from BestBuy and I have the literal receipts to back that up. Lol

I haven't needed yet bought it incase I have any issues with it great printer

Definitely worth it. Unfortunately the print head caused an issue and spilled the ink. I was able to replace my printer with no hassle. Bought the protection plan on the new printer

No issues with my Geek Squad replacement warranties. I have had both 2 year and 4 year product replacement warranties. I have used them twice, the instore people are awesome, they made the replacement process easy and painless. Dealing with them over the phone was fine in one instance, the second time it was a long drawn out process, the agent was obvoius new and really didnt have any idea what he was doing but in both cases the agents were very courteous. It sounds like the agents on the phone were from an overseas call center, both had accents which were hard to understand and the phone connections seemed poor. The in store geek squad people were awesome and I have nothing put praise for how they well handled my concerns. I recommend purchasing the replacement warrany on anything that you consider critical or high use and exp e nsive. They made the replace process easy.

Best Buy stands by their warranty program and will actually replace your appliance or device with no problems. I hope that never changes!