Customer Ratings & Reviews

I am so impressed with how trained these people are. They are totally respectful to you. They have patience and are so well mannered. They will take the time to train you to understand how to use the products you have had them install. They remove everything so you don’t have the trash after they are finished.

Always purchase - Geek Squad Product Replacement..

We had our ring products installed very professionally. They work great.

This is a must buy for any products bought a Best Buy. They are lifesavers.

The total tech support is such an awesome service. It is worth every penny spent. We have had to use the services several times. The agents are all very polite & knowledgable. Even when they do an in home service call they are very respectful.

I have not had to use it yet But it frees my mind if I need to use it

Always get protection on high dollar items. One day your sitting there and turn the tv on. Then notice pixels burned out. Covered. Earthquake happens. Tv falls. Covered. You upset the wife, she throws a glass, misses your head and hits the Brand new 75” tv. They don’t offer counseling, but At least Best Buy has your back to replace the tv. Good to go.

Don't buy technology products without it! It has saved us many times!

In the last three years, I have had several small appliances and other electrical items go out on me after only having them from a few months up to a year. None of these were from Best Buy and no warranty was offered for these items. I’ve had good luck with items I’ve purchased from Best Buy but, acquire the added protection, just in case a lemon shows up! It’s little cost for peace of mind!

I get 2yr replacement plans on every single one of my Best Buy purchases. Best Buy makes it so easy to deal with the general headache of something going wrong with the tech that's important to you and making your life easy. You walk into a store, tell the Geek Squad folks what happened, and they'll make it right. Highly recommend.

I ONLY GET GEEK SQUAD TO INSTALL MY ITEMS PROFESSIONALLY!! THIS WAY I KNOW IT IS DONE RIGHT THE FIRST TIME, THEY ARE HIGHLY SKILLED AT WHAT THEY DO! I’VE NEVER HAD A ISSUE WITH THEM AND IT WAS NEVER A ITEM THAT THEY COULD NOT INSTALL ,VERY NICE GUYS NO MATTER WHICH ONE I GET IM SATISFIED!

I have had a Geek Squad maintenance agreement 6 or 8 years and I have never regretted it. The first computer I bought from Best Buy and a Geek Squad maintenance agreement, I had to take in for repairs on the third time which was almost 3 years later they gave a new computer which was 3 times the processor speed, 3 or 4 times the memory, 4 times the disk space. I have kept everything I buy under maintenance since.

I enjoy having the security of 2-yr product replacement. Things that have failed for me in the past always fail after the manufacturer warranty. Even if I had something fail inside the manufacturer warrantee, it seems it would be much easier to go back to the store rather then deal with things through the mail.

Always get product replacement protection on anything that I buy.

This product is great..............................

This is an excellent value for extra protection and peace of mind.

Geek squad protection is a very good idea. Best Buy comes thru.

this is a must have when purchasing any electronic products.

I have been buying 2 or 3 year replacement policies on things with moving parts and shorter life spans for some time. It is about a 50-50 proposition, but when I need it, the Geeks make me so glad I did. No hassle replacements after a brief diagnostic review leave me back to the work I bought the devise for in the first place. Thank you Geeks!

I purchase the longest warranty possible when ever available for all my purchases at Best Buy. It has saved my purchase on a number of times. I used on a 70"+ flat screen that had dead pixels within the 5 yr warranty and they simply replaced with the latest model. If you don't use it, then its piece of mind. When you do need it, that extra fraction cost of the total purchase price is worth the replacement.