Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 5627 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

97%
would recommend
to a friend
Page 1 Showing 1-20 of 5,627 reviews
  • Rated 5 out of 5 stars

    No idea how it works.

    |
    |
    Posted .

    I bought this NetGear knowing I would purchase 2 new HP’s which I recently did, Bestbuy confirmed this product is excellent with my cable company. Just got everything set up, called cable company for hook up details. It won’t work! If your phone comes from your cable company you must purchase in a product from them that works for both. $200 lesson 5 stars are for the geek squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi linsys box

    |
    |
    Posted .

    This divise improve internet signal over my house , as we placed the signal was capture all over the house.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Price, Value

    Rated 5 out of 5 stars

    Geek Squad Protection Offers Tremendous Value!

    |
    |
    Posted .

    After gambling on several "sure fire" electronic items that left me disappointed, I now add Geek Squad Protection to all eligible items at Best Buy & Magnolia in Best Buy. LIKES: 1- Peace of Mind. 2- Eliminate unexpected repair or replacement cost. 3- Backed by Best Buy - the BEST Electronics / Appliance Retailer there is! 4- On many smaller items, Geek Squad Protection replaces the electronics, rather than repairs it. That is an added bonus! 5- Best Buy refunded my money on a $329 digital camera after a small button broke from normal wear and tear, 2 years later. It was a replacement warranty & the model was obsolete. I was thrilled & will never forget how Best Buy treated my wife & her broken camera! Made me a Best Buy shopper for Life! 6- Increases resale value of a product if you sell it and the Geek Squad Protection is in effect. Which would you rather buy? Used Electronics As-Is or Electronics protected by Geek Squad Protection? Check out the photo I posted showing Geek Squad Protection Plans. 7- Best Buy helps you find the Geek Squad Protection Number because it is automatically added to the purchased product at the register! No Paper Work! 8- You can file a claim online or at Best Buy. 9- You can check on a claim status online or at Best Buy. 10- Best Buy posts Warranties & Manufacturer Contact Information right on their Website, so you can make an educated decision before buying any brand they sell, as to whether or not to add Geek Squad Protection. See the picture of this I posted. DISLIKES: 1- Initial Cost of the Geek Squad Protection. CONCLUSION: In my experience, the Geek Squad Protection benefits far outweigh the initial cost. Piece of Mind is always a Plus, as well. I am sold on it & buy many products from Best Buy because I can add protection that is not available anywhere else!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

    |
    |
    Posted .

    I have lots of reviews on the GEEK SQUAD because I’ve purchased so many wonderful products that Best Buy has to sell. I have TV’ speaker systems, Sono bars and speakers. Wall mount installations in several rooms. I enjoy the team when they come for there appointments because they are so well mannered and knowledgeable about the products and do such a great job with all there installations. CLEANUP is so important that when they leave your house is clean again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a good idea

    |
    |
    Posted .

    I will always recommend getting the extended two year warranty for any product you get. It will always pay off in the long run

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Foggyonthebranch

    |
    |
    Posted .

    We purchased two 43" LED tv's, one was a Visio and the other was a Toshiba. We purchased the extended warranty on both, the Visio lasted about a year and a half then just quit displaying a picture. Called the Geek Squad to check it out. They came out within a couple of days tried a few things to repair it with not luck, about two days later I was advised to return it to the local store for replacement. The Toshiba we purchased is still at our Beach house working like a champ. We replaced the Visio with another Toshiba, needless to say we purchased an extended warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

    |
    |
    Posted .

    I am so impressed with how trained these people are. They are totally respectful to you. They have patience and are so well mannered. They will take the time to train you to understand how to use the products you have had them install. They remove everything so you don’t have the trash after they are finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome agents

    |
    |
    Posted .

    knowledgeable agent's. answers questions and does work quickly

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Geek Squad Product Replacement

    |
    |
    Posted .

    A must purchase with all major purchases. Always a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .

    Aways a great value. A must for all major purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hammerin' Hank

    |
    |
    Posted .

    I bought the replacement for a laptop, as previous laptop had thermal issues. However, I've not had opportunity to exercise the replacement as it has operated flawlessly. Will advise should that change.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GSP for the win

    |
    |
    Posted .

    I had the geek squad replacement service on my arlo chime. After a power surge took out my chime, best buy staff was happy to help and the plan got me 100% of what i soent on the item back. Totally worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2-Year Geek Squad Product Replacement

    |
    |
    Posted .

    I wouldn't be without this 2-Year Geek Squad Product Replacement plan. If you buy something get this plan. I would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The program is great

    |
    |
    Posted .

    The option they offered was a greatest thing they could offer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .

    The quality of the product and the service provided was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .

    The quality of the product and the service provided was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

    |
    |
    Posted .

    I am totally impressed with the GEEK SQUAD. I suggest everyone to have the opportunity to work with this great team. These people are so well trained and well mannered and patient with there clients.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy replacement

    |
    |
    Posted .

    They replace my old cameras no sweat. Thanks Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .

    I will always get this service, it is literally no issue if you have a problem which is almost never but has happened.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 year replacement coverage, YES!

    |
    |
    Posted .

    2 Year replacement plan, what's not to like? Great piece of mind and hassle free. I'm a fan of the plan!

    I would recommend this to a friend