Customer Ratings & Reviews

I'm a total klutz - a protection contract is a must.

Since I just purchased my 2-year product replacement I have not had to use it. It is providing me a sense of security.

I've had a good experience using the protection. Bought it on a headset that I use daily, and when it broke. The process was extremely easy and fast. I had a new one same day. This makes life stress-free. Just read what's covered for the item you're buying. Some items aren't protected fully as you might assume. Like TVs for example, read the fine print. But for most other items lots of time it's protected very well

Comes in handy when you need to get a replacement product

I have not used. However it’s worthy. I do recommended. Stress free option by relying on professionals.

The agents hepled me with my phone when I had a problem. They were unable to fix the problem so they ordered me a new one. They did and said everything I was communicate about my item.

I got the warrenty for a pen. The reviews reported the clip was an issue for some, it would break off. I thought it wouldn't be covered but the salesperson said it wouldn't be a problem

I am hesitant to acknowledge that I am still using a Windows PC (I love my iMac). However as often as I have a problem with my Windows PC, the first step in solving the problem is to call on the experts at Geek Squad. I have had the Geek Squad called in at least eleven times within the past year to assist in getting my PC back to normal operating status, and each time the technician was able to resolve the problem(s). There has been no time limit as to how long they had to take to COMPLETELY resolve the issue, they take as much time as necessary to finish the job (unlike other computer "repair shops" , which just patch the problem and send you on your way. I highly recommend anyone purchasing anything at Best Buy when asked if they want to purchase Geek Squad protection, without a second thought to say "DEFINITELY - Y E S" ! The minimal cost of the protection outweighs the cost of having to replace the original purchased item.

The Geek Squad was very knowledgeable and helped us understand all rhe new hookups!

Having support from the Geek Squad is handy and if the labtop runs into problems i can contact or bring my labtop in so they can troubleshoot and correct the problem.

Very helpful and answered my questions. When they recommended it would be best to add the two year warranty I asked them what would happen if the warranty ran out and the calculator stopped working right. They said that's why they would recommend a two year warranty just in case that was to happen, I could return it for a new one.

We loved the product, good quality and recommended

The Geek Squad warranty is amazing. If they can't fix it, they will replace it. 10/10!

I love my new tv it a wonderful picture and i love to order it agin when my other tv go out

I get the Geek Squad service with products for one basic reason -- any time I have had a problem or question, I just call the Geek Squad and they do everything possible to answer my question or to solve the problem (and they have an outstanding track record of solving the problem)! I've never been disappointed by the Geek Squad!

Geek Squad is the best, I was very happy to have the replacement on my product. I did learn A valuable lesson.

I have yat to use the Geek Squad service, I'm sure the device is of integrity.

Great service they were able to help me with my broken product

I'm so glad I bought access to the Geek Squad. The first antenna I purchased was not going to get me the channels I needed. It was explained to me that for $10 more, I could get what I wanted. He was right.

It works good with the Bluetooth. It says who is calling for myself for my cell phone