Customer Ratings & Reviews

It's a no-brainer to have. You never know what can happen, and it's better to be safe than sorry.

We brought in our Apple computer because it was having problems. Best Buy Geek Squad is easier to deal with then the Apple store. Our Geek knew his business and fixed every problem that we went in to fix and a couple that he found. WE WERE VERY PLEASED AND TOLD THE MANAGER SO.

Oh my god is a very good plan to covering your item people don’t pls buy this plan for every item you get on Best Buy

My husband and I bought two black Plantronics - Voyager Bluetooth headsets and they were both duds. Thank goodness we purchased the 2 year Geek Squad product replacement warranties for them. We were able to come and swap them out with no problem. For the first failed Plantronics headset, we replaced it with another Plantronics. That one failed too after a couple of months, so we replaced it with a black BlueParrott- B450-XT Bluetooth headset which has given us no problems at all. I highly recommend purchasing the 2 year Geek Squad product replacement warranty.

Nice to have. Stand up to their warranties. Not a bad wait time.

The representative had really good customer service skills

I first bought the Etreme2 at $70. It kept losing connection. I then jumped up to the Plantronis 5220 or something like that, at $130. That worked great, but hurt my ear. So I ended up trying the Classic. I can honestly say it works great. Great bang for your buck. Drains out a good amount of background noise. With the Jabra software, it can read aloud text messages and the names of the sender. The only thing I don't like is it will not announce the caller's name, even though it's listed under features. I've tried messing with the settings and the Jabra software. Still, no caller name announcement. Just the same tone that Jabra has used for the past ten years. Still a great buy.

The most famous consumer tech-support service is undoubtedly Best Buy's Geek Squad. Geek Squad is also arguably the most polished computer-help service, offering not only online help, but in-store and at-home repair services, too. It's also the least-expensive service I've tested and includes a license for top-notch security software. Geek Squad technicians, on the whole, delivered the best results among the services tested, and they didn't pester me to purchase additional products.

Great service! Made an appointment walked in they looked at them and gave me a gift card for my purchase and apologized for the inconvenience. Definitely recommend

Ease of mind, very nice to have peace of mind with your purchase and knowing that when your down Geek Squad is on the job to help you get up and going again.

I just love the fact you deal 100 percent with Best Buy with any Geek Squad coverage there’s no gimmicks its worth every penny especially if your getting a high priced item that can be defective after the manufacture warranty expires. It always seems like the manufacturers know just how long to make the warranty last to seem like its a solid quality product then boom you’ve got to get a replacement. Always cover yourself with Geek Squad you will be so thankful you did.

Good portable and reliable Has worked for the past year

Great service resilve rapdily. I love it. It worth to pay the amount to secure it . They chabge your item for freee depends on the damage

Have not needed to use this service at all, but I'm sure they're good.

Geek Squad Service was amazing. They were able to replace my Airpod 2 gen for a brand new one. I would recommend getting the apple care warranty. It is worth it in the long run

Warranty’s on products are a must and geek squad does it best. Quick and efficient

Not needed on every purchase, but definitely makes sense on some. The replacement plan overlaps most manufacturer warranties, and in some cases, doesn't offer much more protection than the manufacturer warranty. A flat screen TV, whose biggest risk will be the occasional dust bunny migration, may not be a good candidate for the replacement plan. But mobile products; headsets, music players, phones, and similar products are perfect candidates for the protection plan. If it gets handled regularly, spends time outdoors, or is within reach of kids, get the plan!

I have been using the MOTOROLA Boom for several years and loved it. Unfortunately Best Buy has discontinued. This is the perfect replacement! It has a loop to hold it on my ear, charges without an external charger and has great sound. The only con is that when an incoming call arrives, it simply states “incoming call” not the number or name. No biggie if I have my phone near me but if I am away from my phone I have to find it to see who was calling. I will still give it a five star.

Geek squad very convenient and affordable they make my installation very easy and fast , willl always get it

I ran over my earpiece with my car, took it in, got it replaced immediately by a new one in store. It was quick and simple and they didn't hold me up with any attempt to repair it. Just be aware that the replacement plan expires when you use it. For example, you can't replace the same thing twice without paying for another plan. I recommend this for small devices that are likely to break like headphones or other personal electronics.