Customer Ratings & Reviews

Can't beat the Geek Squad Protection plans, don't be cause in a bad situation because you didn't buy the plan. These plans are worth every penny. You may never need to use it but the peace of mind is there if you do. The Geek Squad is very helpful and knowledgeable when it comes to there products. I have had the Geek Squad to install and configure my TV's. They also came to my home and reset my Harmony remote plus installed a new internet router. They are great with hassle free to repair our TV. If it wasn't for the Geek Squad Protection plan we would of had to replace our 82" TV.

As far back as I care to go I have been very satisfied with my Jabra blue tooth, For one it's perfect in size and not very noticeable, it's very light, and once i put it on i'm not bogged down by it's weight. The redial, the sound and volume are exceptional. Bottem line it's every thing I need in a hands free device.

Very friendly and nice attitude towards customers.

Love it great job everything I wanted and more definitely a great product. I’d recommend it.

Geek Squad was able to replace the battery in my iPhone with no trouble at all. The service was fast, they were able to install everything with no trouble. They communicated with me any time I had a question, and were able to get it back to me sooner than anticipated.

Didn't like the wait time after making an appointment.

Good ratings on your products.Also good Customer Service Representatives.

My husband and I bought two black Plantronics - Voyager Bluetooth headsets and they were both duds. Thank goodness we purchased the 2 year Geek Squad product replacement warranties for them. We were able to come and swap them out with no problem. For the first failed Plantronics headset, we replaced it with another Plantronics. That one failed too after a couple of months, so we replaced it with a black BlueParrott- B450-XT Bluetooth headset which has given us no problems at all. I highly recommend purchasing the 2 year Geek Squad product replacement warranty.

We brought in our Apple computer because it was having problems. Best Buy Geek Squad is easier to deal with then the Apple store. Our Geek knew his business and fixed every problem that we went in to fix and a couple that he found. WE WERE VERY PLEASED AND TOLD THE MANAGER SO.

I just got insurance on my battery thing I’m most likely going to exchange it or return it being as it doesn’t work that good anymore

I first bought the Etreme2 at $70. It kept losing connection. I then jumped up to the Plantronis 5220 or something like that, at $130. That worked great, but hurt my ear. So I ended up trying the Classic. I can honestly say it works great. Great bang for your buck. Drains out a good amount of background noise. With the Jabra software, it can read aloud text messages and the names of the sender. The only thing I don't like is it will not announce the caller's name, even though it's listed under features. I've tried messing with the settings and the Jabra software. Still, no caller name announcement. Just the same tone that Jabra has used for the past ten years. Still a great buy.

Oh my god is a very good plan to covering your item people don’t pls buy this plan for every item you get on Best Buy

It's a no-brainer to have. You never know what can happen, and it's better to be safe than sorry.

The most famous consumer tech-support service is undoubtedly Best Buy's Geek Squad. Geek Squad is also arguably the most polished computer-help service, offering not only online help, but in-store and at-home repair services, too. It's also the least-expensive service I've tested and includes a license for top-notch security software. Geek Squad technicians, on the whole, delivered the best results among the services tested, and they didn't pester me to purchase additional products.

I just love the fact you deal 100 percent with Best Buy with any Geek Squad coverage there’s no gimmicks its worth every penny especially if your getting a high priced item that can be defective after the manufacture warranty expires. It always seems like the manufacturers know just how long to make the warranty last to seem like its a solid quality product then boom you’ve got to get a replacement. Always cover yourself with Geek Squad you will be so thankful you did.

Great service! Made an appointment walked in they looked at them and gave me a gift card for my purchase and apologized for the inconvenience. Definitely recommend

Nice to have. Stand up to their warranties. Not a bad wait time.

Ease of mind, very nice to have peace of mind with your purchase and knowing that when your down Geek Squad is on the job to help you get up and going again.

The representative had really good customer service skills

Great service resilve rapdily. I love it. It worth to pay the amount to secure it . They chabge your item for freee depends on the damage