Customer Ratings & Reviews

When our LG TV was delivered I wanted to have it all set up before my husband got home and the Geed Squad help me through the set up and it was nice and easy.

We purchased the warranty on our new TV when our old TV started having issues less than 4 years old. The new one started having issues 14 months later, 2 months after the manufacturers warranty expired. The geek squad warranty covered it completely. The only thing is that they don't give you credit for the amount you paid for the TV they give you the amount it's currently worth. But still well worth it.

The agent was very helpful during our transaction, helped us as soon as we gotr therer asnd even loaded our TV in the car

good tv didn't put it together left the box didn't do anything

Let me tell you it is really great having the Geek Squad Protection for what ever you purchase because you never know what is going to happen to your purchase's. I have learned that before so from then on I have been getting it on what ever I get that says that I can get it just to have it.

Great Protection Plan for a good price for my device.

I bought this because I don't want to be sitting around looking at nothing. If the tv goes out I think the geek squad will come to my rescue and that's a whole lot better than sitting and looking at nothing.

I have this service (hopefully, I'll never need to use it) just in case I need their help with my product after the initial manufacturer's warranty is expired. In the event that may happen, I was told by Best Buy employees that the Geek Squad assistance will be straightforward and easy to use.

The gave me a refund for the prior tv that stopped working. Got a better one. Communication could have been better, the tracking and phone service was not the best. Had to go to the store

The Squad of Geeks at Best Buy have saved my butt more times than I can count - I am grateful to the protection that I have under them.

Got this on sale. Great picture and decent sound. TV OS is a bit laggy but not unbearble. Great for watching Netflix, was super easy to sign into all my streaming apps!

$360 for a $2000 tv. If you can buy an expensive tv or electronic, you can buy the warranty. Go and look around at cheaper services. None compare to what geek squad covers and will fix.

Love it and it was a great buy sounds amazing! Recommend

A no brainer for OLED TVs as it covers screen burn in (image retention)

The person we had helping us was super helpful and knowledgeable with any questions I had. I would definitely seek him out again for any other needs I have.

We picked up our tv. We always buy service. On our tv. The men always come out and work on our tv when we call. If it can't be. Fix they replace it. They are very professional when they come out. I would tell everyone to buy service on there products. I buy it on all my large merchandise.service

Didn't buy the extra warranty on our last 75 inch television and it blew out after only 6 months of average use (on about 2-3 hrs a day, most days). So this time, we're prepared.

I had a issue with my Samsung tv, geek squad took care of it right away, tech came out diagnosed the issue and inhad the option to get a new tv

Haven’t had to use this yet and the tv is holding up just fine. But it’s in a young child’s room so the cost for peace of mind that whatever is broken can be fixed makes the value worth it.

Coverage for your TV is worth it. TVs don't last as long as they used to. Had a few TVs that quit working after a year. One year goes by fast and Geek Squad Protection replaced the TVs every time instead of having to spend hundreds on a new TV. Had some issues collecting on one TV but they eventually honored it.