Customer Ratings & Reviews

Geek squad is the best service provider with quick response on complaints

Electronics tend to fail at times. That's why the Geek Squad Protection is necessary when buying a new device. Great service at a great price.

I was so happy with the help I received... I had actually just opened my TV, almost two years after I bought it. It didn't even turn on.... They knew what to do... Thnx Guys

The warranty and geek squad is my main reason for shopping BEST BUY!

Delivery was like a white glove service. They were on time exactly what I was told. We had a cart for them to use, but they carried it to my room. It was not their first rodeo.

Have not used this service yet, but it is comforting to know that my purchase is protected for the next 5yrs.

This tv is amazing! It optimizes my gaming experience! The guys at Best Buy are professional and will recommend the right product)

Did not use geek squad for my tv install but have used them before for computer problems. Great service with very knowledgeable agents.

Love the tv. Great picture. Not a fan of off the voice commands but other than that’s it’s great.

the 5 year plan is worth the piece of mind. i had an issue with my 55 inch television after two years and contacted the geek squad and told them what i was experiencing and the parts were sent directly to me and then an appointment was coordinated with me and repaired in home. i highly recommend the plan.

I had such a pleasant man come and bring my tv. He was very knowledgeable about it. He kept me updated when he was going to be arriving and where he was at in his schedule.

Worth it, no matter what product you purchase. Best buy is the only one who covers burn-in.

Geek Squad Product Replacement is just simply a NO BRAINER for any Best Buy product that will have regular use or has a “price point” that you want to yourself from having to spend again during the time it’s protected! Biggest thing you have to do...is not do anything malicious to the product...and it’s protected!

Always get the protection. With our a doubt the best coverage for all items.

Great protection plan, love the geek squad. Bought the 5 year warranty for the new tv that was replaced by them when I had 2 year plan on old tv that died just before the 2 years. Highly recommend hassle free fast service.

Very good and nice. Help me a lot really recommend.

This TV does so much still finding new things daily. We love it!

Been a customer of geek squad over 20 years, and they're quality has declined. Had a product go bad in 6 months and the price of the item doubled. They did not pro-rate my credit and gave me minimal options but to upgrade to a way more expensive item, even though i wanted a direct replacement or next comparable item for my warranty.

Went into the store with a tv that had a protection plan it wasnt working properly they exchanged i walked out with a new one and was 100% satisfied and will continue to shop with best buy

It’s worth it to get protection for my tv if anything were to happen