Customer Ratings & Reviews

Great warranty service. Part to repair the TV was not available, so a store credit was provided for a TV of similar specs. Bought the warranty service again for the new TV.

Geek Squad warranty is great and come in handy just in case one of your items break down….

I always get the protection plan a d the times I had to use it, no questions asked. My item was either repaired or replaced in a reasonable time frame.

Delivery was like a white glove service. They were on time exactly what I was told. We had a cart for them to use, but they carried it to my room. It was not their first rodeo.

I was so happy with the help I received... I had actually just opened my TV, almost two years after I bought it. It didn't even turn on.... They knew what to do... Thnx Guys

I have purchased this for four 55" TV's in the last eight years. And have used it twice. If they can't fix it. They will let you pick a replacement of equal or greater value on any brand. Of course, you pay the difference on any upgrade.

Thanks for the quick response and help getting my warranty process. Really nice guy.

Purchased as protection for unforseen future product failure. Provides a comfort level for significant purchase.

I liked the TV in the beginning loved I had all the apps that my kids could use to watch shows but not the Volume no longer works, and I am hoping it is just a minor issue and the sound will come on.

The TV was a lot bigger than I expected!! I love the screen size and how loud it can get and how bright it is. The only reason I give it 4 out of 5 stars is because it’s sometimes slow. Perfect for my BF’s gaming TV!!

Hopefully I won’t have to use this it’s like buying insurance

Our TV died and fortunately we had the Geek Squad warranty. When they came they were very courteous and professional. Knew exactly what the problem was and explained everything in terms we could understand. Unfortunately he couldn’t fix it but we got our money back and we’re able to buy a new one right away.

This is by far the best thing I have ever bought from Bestbuy!!! I recommend this to everyone that purchases from Bestbuy. It is extremely easy to use and there is no problems when you use it. Recommend to everyone

It has been too soon for me to tell anyting about the warranty but I heard that it was awesome and protect everything and it's worth having so I would have eyes purchase it because you never know what can happen to your merchandise so purchase it and let them help you enjoy your merchandise to the fullest

About 15 months after purchasing my 65 inch Hisense TV it developed a problem. Periodically, I would have to unplug the TV and then plug it back in in order to get it to turn on. The Geek Squad was unable to secure the parts necessary to correct this problem, so they delivered and installed a new TV. I was very pleased with this outcome and the prompt service.

I recommend extended warranties on most high-end televisions. The cost of replacement panels are well worth the warranty price. If they don't make the parts anymore Best Buy will give you the replacement value in a equally featured television. The extended warranty has paid off for me in the past.

Excellent Service. Told me everything I needed to know

Geek Squad service and installation is the very best! They are committed and dedicated to providing quality installation and service. The personnel are very professional, arrived on time and even called when they were on their way. I can’t recommend Geek Squad highly enough!!!

I have had this support for many years now and it sure has cut down all the frustrations of any problems with a computer and Ipad and more. My computers have lasted much longer with the Geek Squad help too.

Got to have protection on all of your products that you buy it's the best thing ever that Best Buy can offer