Customer Ratings & Reviews

This 2 year protection service lived up to its promise. I bought a floor model TV. Ten days later it had technical issues. The Geek Squad surpassed my expectations. I not only received store credit for the TV, they also credit the money that I spent on this protection plan.

Doing its job and I think the service is good and pls keep it up

Great Services, always responsive and handle claims with speed.

Purchased the extra protection because no one actually repairs televisions anymore, and it has been my experience that Best Buy geek squad far outshines any other competitors. They address issues and concerns promptly and can correct most problems over the phone or online. Great piece of mind.

Would definitely recommend purchasing the extended warranty! My old tv stopped worked properly after 4 1/2 years and because I had the 5 year warranty, I received credir for my original purchase that allowed me to upgrade to a newer, better model plus some left over to purchase a bluray player.

Can't go wrong at this price! Added mainly for the cost & protection ov the unit.

It is great that the Geek Squad is available when you have problems. My TV kept freezing. They came out and determined the problem. Got parts and installed. When this did not fix the problem, they gave me the option of returning my year old TV for a full refund of the TV, tax, and 4/5 of my Geek Squad. I then bought a brand new TV with better features. Great service!

Purchased this 5 year plan for my OLED Tv. Best buy is the only retailer I found that covers burn in as part of their warranty. Only warranty worth the price for OLEDs in the U.S

I came in price checking a tv and after Dean helped me, i left with a 85” Sony! Good tv so far! Dean has excellent customer service & is very polite & professional!! I will look for Dean to help me if needed when i go back!

Nice to have and have used in past. Easy effortless exchange

Very good, service, is good to know if you need they’re here to help

I love my Toshiba Fire TV, with its beautiful crisp picture and great sound. It has multiple HDMIs and with having Roku/Amazon apps, I no longer need the usb sticks. Would recommend.

For a television of this value, it made total sense to opt for the Geek Squad service. It gives me peace of mind knowing that I am completely covered for most things that can go wrong.

Oled is amazing! Owned for months and I don’t think I could go back to any other panel type. Great for all content, especially gaming!

Bought this for the x900h tv I got from Best Buy. With it being a brand new and relatively expensive purchase, I feel much more at peace knowing geek squad is on call if anything were to happen to it with discounted costs for most repairs! Truly recommend for any expensive and applicable purchase!

Geek squad serviced my tv. Weren’t able to fix so they gave me store credit for old tv and I was able to purchase a new tv for no cost. Awesome!

Fast ,.............................................

Great knowing I have a dependable warranty unlike the typical Manufacturer Warranty

Very professional, newer TV (1 year old) pixels started showing lines vertically on TV screen. Squad determined that it was a manufacturer issue and gave me a credit for the valuation of TV..No hassle, highly recommend.

I took my laptop in thinking it was at the end of life geek squad professionals explain to me that if you wipe delete the old information laptop will work like new they added new virus software works fine took approximately three days and as promised they delivered I’m very pleased with their service