Customer Ratings & Reviews

Purchased just in case something happened. Old was damaged so this was done for security. Luckily I haven't had to use it yet, but still glad I got it.

I bought 2 years of Geek Squad Protection for a Hisense TV. The tv had a manufacture warranty for 2 years. I started having issues with the TV as soon as it got outside of the warranty. Hisense said they couldn’t help so I called Best Buy to see about my Geek Squad Protection, the rep told me it ran concurrently with my manufacturer warranty from Hisense. So I’m not only out the money for a defective TV, I’m out $120 for GSP that didn’t start after my manufacturer’s warranty ended.

Great price just in case. Esp for older family members when you’re not around to help.

I purchased protection on my last TV, which stopped working out of nowhere. A Geek Squad member tried some trouble shooting techniques & ordered a spare part. Upon his second visit, the part didn't fix the issue. He ordered the upgraded version. I didn't have to pay anything for the TV nor his service.

Very professional, newer TV (1 year old) pixels started showing lines vertically on TV screen. Squad determined that it was a manufacturer issue and gave me a credit for the valuation of TV..No hassle, highly recommend.

We hope to not have to use this service but is nice to have it available. We feel like it will be good protection on the procduct and good comfort to know we have it.

This warranty totally worth it. We have yesterday in the past and we don’t regret it.

Delivered and broughy inside safely. Prompt delivery!

It’s good knowing that if anything ever happens Geek squad has you covered.

Super good protection for devices will 100% recommend buyers to get this protection.

It’s all just a big gamble isn’t it. Unless you have had first hand experience with other LG televisions. My LG television just died a little before its 5th anniversary. Maybe the television was on way more than normal during the 2 years of Covid. Anyway, decided it might be wise to have the Geek Squad on my side for this purchase.

I've thankfully only had to use the protection plan a few times, but the service and resolutions were always satisfactory. I wouldn't get for cheap items, but anything over $500 is definitely worth it! I buy many items from best buy, and always get the protection plan for major items.

I had geek squad service for my other TV and when that one broke down they were true to their words and traded it in for a newer TV

I am a true believer in the warranty program for big ticket items. I had purchased a TV previously and after a few years there were major issues. Geek squad came & removed older TV and gave me full credit to purchase a replacement. They then came & installed the new TV. They were great to work with.

The agent was knowledgeable and very polite. Wasted no time figuring out my issues. I suggest purchasing the 5 year warranty on all larger TVs. It worked well for me.

You hope you never have to use this protection because that means that something went wrong with your purchase. But if something dies go wrong it’s worth the price. The only downside it’s it’s dependent on availability. Meaning mu phone cracked and needed to be replaced. They were quick to write up giving me another one but they didn’t have it in stock. So, I had to go to another store to find it. Besides that it’s amazing.

The Geek Squad warranty is the bomb. It can cover up to 5 years, then replace it effortlessly if needed.

Reasonable pricing and an extensive warranty plan.

Geek Squad 5 year standard protection. lets me know that if something happens to my TV in the first 5 years. Including damage from lighting. I am covered. There Tech support and technicians are some of the best I ever come across. I would recommend a Geek Squad extended warranty to anyone who shops at Bets Buy.

Geek squad don’t leave the store without it You can’t go wrong with purchasing extra protection for electronics in Florida. From lightning and surge protection to everything that can go wrong with the quality piece of electronics Best Buy has the best warranty guarantee replacement you can get for the price.