Customer Ratings & Reviews

normally don't purchase extended warranty but I did with this TV as I am not familiar enough with this brand to totally trust it

I am so amazingly grateful that I got the Best Buy protection Service plan cuz after 4 years and 8 months my LG CX TV started showing pixaware and I figured that I would have to replace it. And I forgot that I had the Best Buy protection plan. So I called Best Buy and they said no problem we shall replace it! I was in shock and also extremely grateful for that! Thank you Best Buy.

Buy the Geek Squad 5-year warranty for your electronic purchases. Unfortunately I needed support and guidance for filing a claim for warranty. BB and the GS helped me through the claim flawlessly. Definitely worth the price for the warranty!

The repair team at the Minnetonka store went above and beyond to assist me with my issue, they weren't able to resolve the issue due to extenuating circumstances, but I left with a plan and was completely satisfied.

Great for the price. Last t.v I bought did not last to long.

This geek squad insurance was purchased just in case I had any issues but so far haven’t had any reason to use it

Got this for my TV and i have no doubt I have nothing to worry about.

I bought a LG Oled TV. Best Buy extended warranty is the only one that covers burn in.

This 5 year warranty is overall good due to having the best of best fix our electronics.

Okay, how do you write a review for a service contract you have yet to use. So this is based on previous service contracts I have bought from Best Buy. This one is for our LG TV but the previous one was for our Sony Bravia TV. It paid off as the Sony gave out right as the manufacturer warranty was going away. The problem was the panel so Best Buy opted to swap it out. NOTE: They did try to give us the base model Sony saying it would do everything our original TV did. I complained it should cover the cost of the TV not the features as there was also an aesthetic quality and while the newer TV would do all the stuff our old Sony did, the old Sony was a nicer looking model. I offered to meet them half way and they let me upgrade to the nicer Bravia and split the cost with me. Best Buy has always been able to work with me and why we bought a contract on the new LG OLED TV. Simply put, you can't go wrong in getting the warranty on expensive items and an OLED TV right now would cost way more than we paid for the one we got. Hoping it doesn't go out but if it does, Best Buy has our back.

I’m so happy with my purchase I love it this is the best purchase I made so far

Fast and easy to help quick response friendly people

The agents set up my tv and soundbar. They put in it's proper place and made sure it was working.

Hope to never have to use it. Definitely gives a sense of security if anything happens to the tv.

Looks amazing. Sounds amazing. The speakers on the TV are better than my soundbar. Bright enough to see clearly when my drapes are open in a sunlit room. Looks great playing on my PS5 too. Nothing more I could ask for...except maybe seeing a little extra info in the menu. Specifically, I would like to see the frame rate numbers. I cannot find that in the menu.

Give five stars for the warranty but I have not had to use it, yet. Always hear great things about Best Buy warranties.

I always trusted the geek squad to do repairs and answer a bunch of my questions they always been there for me and the family great job and installing our washer and dryer thank you very much

I had an excellent experience with Geek Squad! From start to finish, the service was professional, friendly, and efficient. The team quickly diagnosed the issue, explained everything clearly, and made sure I understood my options before moving forward

I had an excellent experience with Geek Squad! From start to finish, the service was professional, friendly, and efficient. The team quickly diagnosed the issue, explained everything clearly, and made sure I understood my options before moving forward

Geek Squad helped me with my TV exchange very smoothly when I chose expedient mode.