Customer Ratings & Reviews

Love the service and the customer service over the phone.

Installation was good and customer service answering questions great.

The first unit I had developed an audio problem where audio would drop out or become very distorted on TV speakers, external audio or earphones. Tried several troubleshooting techniques but no luck. Called Best Buy as I had Geek Squad Protection and they decided to send a new unit to replace it. The call took over an hour after being transferred to five different reps. Why not have one phone number that handles protection plans, thus minus one star for that and audio problem on review. The replacement arrived promptly and I set up the new TV. The picture is class leading! HDR and gaming are flawless. At 120 hz refresh rate there is no lag in signal. The audio still has a delay issue when using external audio system. I have 120hz HDMI cables. I’ll look into my setup to be sure it’s not my configuration. The Sony interface could have been more streamlined as there are three buttons on remote to bring up various menus and some are redundant. The software has extensive methods to change TV settings. I’m hoping for future firmware updates to resolve minor issues. For QD OLED I wouldn’t consider another brand coming from an LG OLED TV.

I definitely bought the geek squad 5 year protection

Very reliable and there if you need it, would recommend for purchase

You should have it, especially you purchase OLED TV.

Definitely would suggest that 5 year warranty. Makes me feel safer with my purchase.

Bought this for my mother in law. She loves it. The picture is amazing

It’s protecting your investment. Self explanatory and worth it

Great deal to cover my LG OLED. Super nice to know that if my OLED get burn in, it'll be covered.

Hope i never have to use it . HOWEVER After buying a open box Samsung 65 9000 series . I wish I had bought ot

I think it is worth getting for a peace of mind if anything should go wrong

Experience the powerful, shaking bass that fills the theater sound room.

Great prompt and always ready to help s needed better to have it and not need than need i and not have it.

Great price for 5 years of product protection. I would highly recommend this encase of any issues.

This warranty is very helpful and I know Geek Squad will be there when I need them

Good quality products but technology breaks so good to have backup

I feel my TV purchase is secure with a Geek Squad protection policy, they are local so I don't need to worry about much of a wait time for any service I may need. 5 year protection at a very fair price is well worth my peace of mind.

Its nice to know if some thing go's wrong I'm covered, I don't have to worry.

The squad mounted the tv and ensured all was working before departing. Excellent service.