Customer Ratings & Reviews

Great dynamic picture and seamless clear crisp sound

hope i never have to use this but samsung provides good quality products but you never know.

Geek squad is nice to have when it is needed. Havent needed it yet.

Always helpful and send out knowledgable technicians.

Agents were super helpful and friendly. Made the whole installation process smooth and efficient.

I've purchased a laptop and a few TV's from Best Buy and always got the Geek Squad protection. The few times I've had to use it they were always very helpful and professional. No complaints!

I always put extended warranty on all of my electronical devices.

Never hurts to have if something goes wrong and the chat is great

Great add on with purchase when we order our tv for the house

Standard protection is a must to keep your quality items in Tip-Top shape.

You can't beat a 5 year protection program as good as this!

Haven't needed to use geek squad at this time. Maybe in the future

Great picture and tv for the price. Really impressed and enjoying it.

The extended warranty gives me peace of mind. Hopefully I won’t have to use it.

Excellent customer service. Very happy with our purchase. Will recommend.

It's a good TV I like the picture but I had to get two to get one that wasn't broken I like the features of Amazon just wish the TV was built better.

Having a five year warranty on any electronics these days is a very smart decision. It’s well worth the money because of the product has issues before five years is up. It’s gonna cost you a lot more money to fix it. I would highly recommend getting the five year warranty it has worked well for us.

I've used Geek Squad before on other purchases and it comes in handy. I just don't like the fact that the TV come with one year warranty, so as soon as you purchase The Geek Squad protection, the protection cards immediately, so I basically only got one year protection. Not not a good idea in my book. It should kick in once my one year warranty is over that came with the TV, so I thought.

The price was quite reasonable for this. Being a Samsung TV, life expectancy and lack of trouble is to be expected. My Mom had one for 20 years with no trouble. I probably won't need the service, but if I do, I know Best Buy will take care of the issue for the next 5 years. I feel safe with this, but hope to never need it.

Adding this protection plan was simple, easy to understand, and well integrated into our TV purchase. Best Buy employees explained it thoroughly, how it works, where to go to file claims, etc.