Customer Ratings & Reviews

They back up the products they sell. I've had to put in a claim before and they replaced the item with no issues. Its a no brainer.

My husband is a big believer in having technicians that can come to the house in the case of any issues. No way we can transport a TV this size to Best Buy for service.

Have not used the protection service yet. I hope I never have too. That's the reason I only gave it 4 stars. I hated even to rate it until I use it if I ever do. I believe there is a time limit on rating it. I do know they did a very nice jog delivering it and installing it.

Always buy the warranty people, always a safe bet and have had no problems with it

They need no staff to assist customers more faster

Overall, I am very satisfied with the 5-Year Standard Geek Squad Protection plan. It provides excellent coverage, convenient service options, and peace of mind knowing that my device is protected for an extended period. I would highly recommend it to anyone looking to safeguard their electronics investment.

I bought a washing machine 4 years ago. I had a 5 year warranty.That came out and repaired it.No questions asked replace the computer bored thank you

Best Buy's Geek Squad Service is a solid choice for technical support and solutions to your tech needs. With a competent team, a variety of personalized services, and exceptional customer care, Geek Squad stands out as a trusted and valuable option for those seeking qualified technical assistance. If you're looking for reliable and efficient tech solutions, don't hesitate to turn to Best Buy's Geek Squad.

I always purchase the extended warranty with all my products at Best Buy. Geek Squad are alway professional, prompt and very knowledgeable when dealing with the issues I have had with my products. However the best thing about the warranty is the procedure for replacing repair or just providing you with an in store credit for replacement at the cost you paid for the product if they do not have a comparable replacement.

For any expensive device that you purchase, it is worth the cost of extended protection when something goes wrong because without that added protection it can cost you as much as you paid for the device and more to get it repaired. For me, it was a 55-inch television. I am sorry, but I can't afford to pay that kind of money just to repair whatever has gone wrong, and if they can't repair the problem, they will replace the television, but only if you have the Best Buy extended warranty.

As I said in previous reviews, I am lucky enough to have not needed to use this coverage yet, but I am happy to have it there should I need to utilize it in the future. Geek squad is very knowledgeable and competent in knowing how to fix the problem. Should you need to use them for any issues that arise, I highly recommend getting the extra coverage whether you're purchasing a product for yourself or under your Best Buy business account. I have geek squad coverage for my home products and business.

Added this to help my mom out. Super cool that tvs over 45 inches, they come to you. So you don’t have to lug around the tv

I purchased the five year warranty in case of future problems. I haven’t had any issues so I can’t comment on the service. It’s good to know you have it just in case something happens.

They helped me out with my TV. They helped me look for a TV that was better.

Geek squad has been a company that's always delivered fantastic service and support not matter what the product.

Didn't not use this service! Do have the Geek squad warranty

Not sure when I used this but they always do a good job

Great technical advise always . You can always count on them

Best protection to get for replaceable products especially after rough usage

This is the most affordable warranty service that I have ever purchased