Customer Ratings & Reviews

Order came in on time. A good price. Good people to work with.

Coooolllllllllllllllllllllllllllllllllllllllllllll!

I know anything will go wrong with my purchase but it's nice to have some security just in case. The price was a little high for my taste but again I think it's worth it for the 2-year coverage

Pice of Mind having this protection is a comfort, and all is that!

I have used the warranty twice. I received excellent guidance and help each time. Service was on time and professional.

good service. easy to use. no complains. i used to my Tv

Diagnosed and fixed the issue in about 10-14 days. Much better than using manufacturer. It's about the people, so a big thanks to the technicians. If BB didn't have this, I would buy from another online retailer.

I hooked it up myself but I like the idea that Geek Squad will fix the TV for 5 years if anything goes wrong with it.

They are working properly and good service garantee

Fast and easy and on time gʻgggggggggggggggggggggggg

They mounted my TV with no problem. They took out all the packaging materials and TV box and hauled it off. They answered and showed me how to use the TV. Highly recommend them!

awesome protection for large purchase plus any computer service needed at no charge

Came into store with a broken Dyson and I was back out of the store with product replaced in less than 30 minutes!

Reasonable insurance plan for 5 years for my new TV unit

I always recommend getting warranty on any electronic i buy. The geek squad has you covered if you have any issues and they are so very helpful

The agent I talked to was very helpful and took care of everything. I was very happy to find I was actually able to get a new replacement TV at no cost. I only had to purchase a new Geek Squad protection plan.

This is the perfect item to have. It is protection for my items purchased.

I bought only the 2 year geek squad service. Hopefully the tv will outlast that, but I purchased due to the likely hood that any failure will probably be an early one and the squad will handle pixel or other failures after the 1 year HiSense warranty.

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!

I wish I can give 0 stars. The worst experience I’ve EVER experienced with Best Buy and I always have them install stuff. The one guy was EXTREMELY RUDE!!! He didn’t do anything I put in my order and kept saying it wasn’t there. Then they didn’t even finish setting up my tv. If this the type of people they have working with them now I won’t be coming back! From the start to the end the man was Rude, rude, rude!!!! I asked for the cord to be hidden in the order, he said it wasn’t in there (in a snarky tone). I asked for the old tv to be relocated in the order. He said oh no I’ll have to charge you (again in a rude tone). He left without setting the tv up, but honestly I didn’t want his negative rude self in my house any longer anyways. Never again!!!