Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 5 reviews
(5 customer reviews)to a friend
Rated 5 out of 5 stars
Purchased for Vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for protection of my Vacuum cause you never know what could happen.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.YOUR CRAZY IF YOU DONT BUY THE WARRANTY! You spend your hard earned money why not protect it!
I would recommend this to a friendRated 5 out of 5 stars
Must get with vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a couple of vacumes over the years and this protection plan lets me replace them no questions asked.
I would recommend this to a friendRated 5 out of 5 stars
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't be happier with this purchase. Meets my needs in every way!!
I would recommend this to a friendRated 1 out of 5 stars
Unfortunate year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To start, I have used the GSP previously and it worked as advertised, however, on this most recent occasion, it could not have underperformed worse. This year has been very difficult for nearly everyone, that's the preface. My family however is one of those rare groups who have contracted COVID TWICE this year. With that said, I tried to use my GSP two weeks after the expired date. I was assured at various points, e.g. in-store, via phone & via email, that some latitude could be afforded. After two days of dropped calls on the BestBuy representative's end and countless transfers, my problem is still unresolved. I honestly do not know what, if any, steps BestBuy plans on taking to help resolve this issue, but currently I cannot recommend this service for the additional price paid. I would add the photos of my COVID results, but I don't believe that is exactly what this request for photos is looking for.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. At this time, we are still offering support in a variety of ways. We'd love to talk over what options are available to you and how we can best support you in these trying times. For assistance with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.