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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 187 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 187 reviews
  • Rated 5 out of 5 stars

    Excellent, helpful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vic went above and beyond to get my system up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the ever increasing cost of items and their repair coupled with lousy build quality from places like china a service warranty often makes sense. I have had positive experiences with BB and their warranties.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your speaker with geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully I don't need it but I wanted to answer a question from my last review. Someone had asked why Best Buy didn't offer a protection plan on subwoofers and speakers. I purchased a geek squad 4 year protection plan for my Klipsch subwoofer for an extra $30.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    REALITY!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD is an essential part of everyone’s connection to the manufacture’s product and Kingdom! Geek Squad is sudden in there ability to repair and update You on product performance or replacement. You will come in and leave satisfied even happy because You know if it can happen it will happen (Murphy’s Law)!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use protection kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Um this review is for a protection plan. Can’t say if it’s good cause I haven’t had to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad show me how to fix my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad show me how to work my Bluetooth Soundbar which I couldn't figure it out but they showed me how to do it so I would recommend them even as far as something simple as fixing a soundbar without his new modern technology that's going on right now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It pays for itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good deal I run into trouble calibrating media room speakers and their tech came to my house and solved the issue also I had some trouble with my laptop and their techs fix problem with ease. Well worth it, it pay for itself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fix my product right the first time and the price was very reasonable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this hoping that i will never have to use it. But its nice peace of mind knowing that i can just go to my local Best Buy and not have to deal with the manufacturer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent repaired my device , thank you, geek squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually used the Apple Care 3 year protection plan I purchased with this computer. I could have used Geek Squad, but i had a bunch of things I needed done to complete the setup. I love the Geek Squad, but Apple was the place to go this time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks BB <3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SVS has you covered here. Best Buy has some great warranty services. BUT for the SVS brand name. SVS is all you will need. I cancelled this warranty 3 months after purchase and got a near full refund. Thank you Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Total Tech Support is well worth the cost. They installed my 75" wall mounted TV and provided great advice and support. Also support any other tech equipment that you own. Hard to beat that service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement was mailed out quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the exchange process has been very easy. So glad i purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the two year protection plan in case anything happens with my purchase. Getting a protection plan is very important to your purchases and can save you heart ache if something happens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100% recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best warranty around i always get the warranty i have hundreds of them and if something brake or not working right it is easily replaced, please get the warranty when buying from bestbuy it's worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed like a good value to protect my investment. Purchased 2 new subwoofers at less than half retail price, so it made it an easy decision for the 4 years of extended coverage added on. Very reasonable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is awesome! When you need support for products the are the go to!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These plans can payoff in some instances.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased these protection plans before. It's probably a good idea on a substantial purchase as the manufacturer warranties are getting worse and worse. I Hope I dont have to use the plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    haven't use it yet for my speakers, but its good investment to have a piece of mind . geek squad has given me great experiences in the past. a must especially for expensive purchases.

    I would recommend this to a friend