Customer Ratings & Reviews

Get the warranty, it's worth it. I got mine half a year ago and it's still running great.

There is damage on the laptop that I did not notice until some time after the return window. I went in last week and was offered a smaller screened laptop due to the price of the more comparable one costing more. I cannot wait for repair as I’m in school now, I offered to come back when they had another sale on the other laptop. This week was a la or day sale. I went in to exchange it, as that’s what offered less than 7 days prior. They refused to exchange it. Told me to come back during school break around Christmas. This coverage alone was $795, and I have wasted so much time and dealt with disgusting behavior from a store rep who did everything to refuse exchanging my laptop. I will NEVER purchase ANYTHING ELSE from best buy!

I purchased a protection plan for the Roku Ultra I just bought, and it was a waste of money. I called with a problem, and the Geek Squad "professional" set me up the following Tuesday for an in-home appointment. But I waited all that assigned Tuesday and no one showed up. Then I received a notification from Best Buy that it was for the NEXT Tuesday. The man who came out knew nothing about Rokus, because he was a TV repairman (I have GS protection on my TV, too). He made a bunch of promises, kept none, and left without helping. So, I got a replacement Roku, and it has the same problems as the first. The only use in buying a protection plan on a small device is that you can get it replaced for up to 2 years (or 3, or 4, depending upon your plan) if it should break down. But don't expect much in the way of service otherwise. I buy the protection plan on everything I buy from Best Buy, and so far, everything I have bought in the last 10 years has needed at least one repair... so the extra cost has been worth the money. But not so much on the Roku Ultra.

Tried using this, Agent Praveen was a terrible encounter had me on hold virtually for like 30mins inbetween 2 sentence responses. I mean even if you were looking up my info you could at least type in and tell me you would be right back, the exp was appalling. Couldnt get a proper response on how to use the warranty.

I wanted to exchange this defective item before exchange policy expires and I received an email about the transaction and I noticed my original protection plan for 4 yrs that I purchased was reduced to 2 yrs. best buy told me it was to be a straight across exchange. had my original protection plan for only 2 months!

Never used products so I’m not aware how to provide a review for this

Terrible! Won’t fix my item. Won’t replace it since it is out of stock. And won’t give me a similar one without paying more money! They offered a credit but since I use Best Buy rewards certificates, they will only give me back the actual cash I paid. Not the certificate amounts that I rightfully earned. Bad warranty.

I’d never buy Geek Squad Protection. I had to go through the BBB years ago to get them to honor a laptop plan I bought after they tried to repair it 3 times and only made it worse each time. The plan stated after 3 failed repairs they give me the money back for the item so I can buy a new one and they wouldn’t honor it.

Keep putting put your purchases on my account that and does not belong to me

I would give it a 0 if possible. They don't have a way for you to easily contact them about help. And if you do they ignore you. Don't waste your time.

Way to expensive for the item you want to put a warranty on. Their are times that this warranty is no longer valid depending on the geek squad person.

I can’t really say how helpful they are cause I’ve never used it. It came with something

I could not afford to have Geek Squad com do any instalnation to my home they wanted another 125 dollars to come to my home !! I am on limited income !!

Do not need protection because it doesn’t work as it should.

Trash trash trash, geek squad offers no protection and it is trash

I don’t want to anything for me anymore but it’s not good for me

They don’t do anything. Held an hour for a supervisor

I don’t trust these anymore after the experiences I’ve had

DOnt buy this its a waste of money , if you take care of your things!

We'll see, but I'm probably a sucker for getting this