Customer Ratings & Reviews

I purchased it for a granddaughter who I purchased an air conditioner for. havent used it to know if there would be any hassles as the AC has been working fine so far a year later

I love having the peace of mind that if something goes array on my tv and Air-conditioning that i can call them up and if will be fixed.

[Employee of bestbuy] This product is amazing for the price. It blows ice cold, and the air sweep feature automatically moves the fan direction blades back and forth for even distribution of air.

I don't have to worry because my product is protected

The agents set up and installed my unit in under 30 minutes. Made sure everything worked before leaving

I generally don’t buy extended warrantees, EXCEPT on dehumidifiers. From name brands you know to store brands, I’ve had about half a dozen fail in the 3–5-year range. The BB extended warrantees have made replacements a dream.

I love Geek Squad because they are able to help with the product you are having issue and able to solve your problem.

I always get it because you never know when or if you’ll need it

Great service! Highly recommend adding to your purchase!

The customer service is wonderful at Best buy and the Geek squad warranty is awesome,they totally stand behind the warranty with excellent service

This is my 3rd or 4th year purchasing "Total Tech" and of course it comes in handy and is a great back-up to have, however, it has become more expensive with less benefits each year.....post COVID effects I suppose?

GEEK SQUAD IS #1 ALWAYS INVEST IN GEEEK SQUAD! YOU CAN NEVER GO WRONG!

[Employee of bestbuy] Love it I can believe how good it was done, quick, I was kept well informed and I was not even aware of the discounts availability to me

I will say i am not a major fan of these service agreements. But carefully selected they are beneficial. I used the last one on a dishwasher, sent me the part, i installed. total fix. would have cost me much more to have a service guy come in and order a complete new control panel.

Haven’t had to use yet but glad I purchased. To be continued…

4-Year Standard Geek Squad Protection 4-Year Standard Geek Squad Protection I cannot stress how important it is to get the highest protection plan for the longest years applied because if anything should happen to your product you'll be able to bring it back and Best Buy you will either replace it or fix it and if you ask me that is awesome and they have done this for me multiple times this is why I am a returning customer for over 10 years

I love that Best Buy takes care of their customers with the extended warranty’s. The air conditioning unit I bought have out after a year and a half, they took it back no questions asked and were very helpful and courteous.

I got this AC in july 9 of 2022 and by May 2024 it's not working like I first got it have it set to 64 and my Bedroom doesn't got below 72 degrees how does that happen

I always try to purchase some kind of warranty for all my big purchases I haven’t had to use GeekSquad yet for any of my most recent purchases but I have a couple time years ago and they helped me so much so after that I decided it’s a must to buy when I purchase things I know can possibly break or something happen to it and I can’t fix it.

I recently had to use this service because my air conditioner would not turn on, I’ve had it less than a year. I just went to the store with the ac and they gave me a credit so I could buy another one. I highly recommend getting the Insurance on any electronic you get, especially the most expensive ones.