Customer Ratings & Reviews
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would recommend to a friend
- Rated 2 out of 5 stars
It’s ok
Jason Posted
If what you bought breaks they have to mail it out. I was without my truck radio for almost 2 months when I had to send it out
No, I would not recommend this to a friendThis review is from 4-Year Standard Geek Squad Protection
Brand response from GeekSquadSupport
Posted
While our Geek Squad is fully equipped to address a variety of issues you may have, there are instances where your local Geek Squad will not have the capability to service your devices in-store. For these reasons, we partner with our Geek Squad Service Center to perform additional services as needed. We appreciate you sharing your feedback with us, and are optimistic your next experience with your local Geek Squad will prove to be more positive than your last.
- Rated 1 out of 5 stars
This agreement wasn’t honored
Samuel Posted
I bought the extended warranty for a Pioneer car stereo but when it broke, I was told there was no one in my city who could fix it or address the problem because the auto audio technician had been laid off due to the pandemic.
No, I would not recommend this to a friendThis review is from 4-Year Standard Geek Squad Protection
Brand response from GeekSquadSupport
Posted
We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
- Rated 2 out of 5 stars
Geek squad is slow
Bestbuyer Posted
It's been 3 weeks and my speakers are not back. It takes too long to get someone on the phone and when I do I keep getting transfered to other departments.
No, I would not recommend this to a friendThis review is from 3-Year Standard Geek Squad Protection
- Rated 1 out of 5 stars
Protection to be used once and repurchase again
Dani Posted
I wouldnt recommend long time protection with best buy. If you pay for two years and you need replacement or fixing they will fix it only once after that you will have to repurchase protection. Just buy for a year less of a price. Save your money. I had gotten coverage for 2 years thinking they will fix it for two years regardless of how many times it messes up.
No, I would not recommend this to a friendThis review is from 4-Year Standard Geek Squad Protection
- Rated 2 out of 5 stars
Boo
Miguel Posted
It never works properly and for the money expend not worthed
No, I would not recommend this to a friendThis review is from 4-Year Standard Geek Squad Protection
- Rated 2 out of 5 stars
It’s ok
Jason Posted
If what you bought breaks they have to mail it out. I was without my truck radio for almost 2 months when I had to send it out
No, I would not recommend this to a friendThis review is from 2-Year Standard Geek Squad Protection
- Rated 2 out of 5 stars
Its ok
Jason Posted
If what you bought breaks they have to mail it out. I was without my truck radio for almost 2 months when I had to send it out
No, I would not recommend this to a friendThis review is from 2-Year Standard Geek Squad Protection
- Rated 1 out of 5 stars
Geek squad failed horrible
Donjuan731 Posted
I bought a kicker amp at Best buy and the sales person talk me into purchasing a 4 year extended warranty. I got home and was reading the manual to my kicker app and it says a free 4 year warranty if I buy a kicker amp kit to go along with it the Best buy sales person had no idea what he was doing or any solid information to help me in any way very disappointed in my experience with Best buy
No, I would not recommend this to a friendThis review is from 4-Year Standard Geek Squad Protection
Brand response from GeekSquadSupport
Posted
Hi there. Thank you for taking time to share this with us! We totally can understand the disconnect there with the protection. The protection from Kicker and the protection from Geek Squad are two very different things. Our Geek Squad Protection will be able to cover more defects and failures than the manufacturers so that's why it's offered. I hope this helps out a little. If you have any questions or concerns, please let us know and we'll be happy to help you.
- Rated 1 out of 5 stars
Screwed
George Posted
The protection started out all right when I had an issue it got replaced..I had a subwoofer and it broke but the store said they stopped selling my exact brand of speaker and eventually they wouldn't honor the protection because they had a different kind of sub, same brand..this was 2 years in to a 4 year plan... extremely mad and disappointed they wouldn't even work with me
No, I would not recommend this to a friendThis review is from 4-Year Standard Geek Squad Protection
- Rated 1 out of 5 stars
F_ck geek squad !
JohnS Posted
Cant get them to honor free installation this was a waste of money for me item is still in box i only bought it because installation was supposed to be free its not far from it !
No, I would not recommend this to a friendThis review is from 3-Year Standard Geek Squad Protection
- Rated 2 out of 5 stars
Had no idea I bought this .
Rick Posted
I had no idea I bought, guess they just added it on cause they knew I wouldn't notice it.
No, I would not recommend this to a friendThis review is from 2-Year Standard Geek Squad Protection
Brand response from GeekSquadSupport
Posted
Thank you for taking time out of your day to connect with us about this. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
- Rated 2 out of 5 stars
Meh insurance.
steadygal54 Posted
Geeksquad doesn't cover much. Hope it helps if something happens to the product.
No, I would not recommend this to a friendThis review is from 4-Year Standard Geek Squad Protection
- Rated 2 out of 5 stars
No
Unhappy with El Cajon geek Squad customer service not helpful
No, I would not recommend this to a friendThis review is from 4-Year Standard Geek Squad Protection
- Rated 2 out of 5 stars
protection plan
Movie Posted
I returned this item? didn't really need it after all.
I would recommend this to a friendThis review is from 2-Year Standard Geek Squad Protection
- Rated 1 out of 5 stars
Electronic protection
None Posted
No stereo installations. Had to pay a lot to have installed by another company as Best Buy could not five any sort of timeline for when stalls would take place. If no installs then they should not be selling the stereo.
No, I would not recommend this to a friendThis review is from 2-Year Standard Geek Squad Protection
Brand response from GeekSquadSupport
Posted
We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
- Rated 1 out of 5 stars
not sure if it is worth it
SCAT Posted
we have purchased geek squad protection on several products and the first time we go and use it, they find a loophole and deny coverage.
No, I would not recommend this to a friendThis review is from 4-Year Standard Geek Squad Protection
Brand response from GeekSquadSupport
Posted
Hi SCAT – I’m sorry to hear that your repair didn’t fall under the coverage laid out in our Geek Squad Protection Terms & Conditions, available at www.geeksquad.com/terms. Our goal is never to find a loophole to deny coverage, but to adhere to the Terms as laid out. If you feel your claim was improperly denied, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778).
- Rated 2 out of 5 stars
Okay
nnd1397 Posted
Not worth getting this at all. The radios come with a warranty that's free of price!
No, I would not recommend this to a friendThis review is from 2-Year Standard Geek Squad Protection
- Rated 1 out of 5 stars
These plans are worthless
andyinrichfield Posted
Geek Squad botched this install and refuses to honor the protection plan. Do not waste your money.
No, I would not recommend this to a friendThis review is from 2-Year Standard Geek Squad Protection
- Rated 2 out of 5 stars
Just Incase she blows out the speakers
Fredex1321 Posted
Purchased as an accessory for a new stereo purchase.
I would recommend this to a friendThis review is from 2-Year Standard Geek Squad Protection
- Rated 1 out of 5 stars
Not happy
Dozer Posted
Not happy with their service make you wait in line for an hour and 10 minutes when I went to take the product in but they do notify you step-by-step on emails and then when I went to pick it up had to wait in line again for 30 minutes with no one there very poor service
No, I would not recommend this to a friendThis review is from 2-Year Standard Geek Squad Protection