Customer Ratings & Reviews
- Model:
- MK2030NST
- SKU:
- 10735509
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
to a friend
Black Stainless Finishing Frame
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great match for my new black stainless microwave, fit the original location using easy-to-follow instructions
I would recommend this to a friendRecommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Happy with purchase. Great delivery experience
I would recommend this to a frienddifficult to find the trim size!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I searched a lot to find the trim for my Microwave and I found it finally on Bestbuy.
I would recommend this to a friendEhhhh
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so terribly hard to make work but with advancement it seems like they won’t be a thing for long
No, I would not recommend this to a friendWorked great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should to go on outside of existing microwave
I would recommend this to a friendNew microwave install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect.....from purchase to installation. Excellent experience.
I would recommend this to a friendLg trim
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly over my stove and easy to assemble.
I would recommend this to a friendBest Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not pleased. The trim kit did not work and the Best Buy technicians have only been out to my house at least six times. No microwave installed yet.☹️
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for providing us with feedback as well as the time you've given. We're sorry that the product did not meet your overall needs. We would be pleased to look into this, but we must switch to a platform that allows for back and forth conversation, kindly send us a private message on Facebook and Twitter at @LGUSSUpport.
very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.is important to put the trim kit when you buy the micro and convection
I would recommend this to a friendLg frame
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lg frame set worked well for clean install look in cabinet.
I would recommend this to a friendMicrowave/Trim Kit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After more than two months from the first purchase and for the third time, I had people coming to my home to install a microwave oven and a trim kit, and I still don't have the new microwave or the trim kit! To say that I'm frustrated is an understatement.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Not what they said it was
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sold this on their open box sale. They said it was “Open-Box Excellent” which means the condition looks brand new with no physical flaws, scratches or scuffs. The product was damaged and scratched. Beware this will show up again in the open box sales.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Looks nice, hard to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t installed kit yet. It is more complicated than I thought it would be.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. I hate to hear you are having issues with the installation of your trim kit. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Trim ring was needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trim kit gave the micro wave that professional install look.
I would recommend this to a friendCompletes the project
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We kept the old base and made it work with less work!
I would recommend this to a friendEasy to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation. Took about 90 minutes. Looks nice
I would recommend this to a friendHorrible service for the customer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG customer service is confusing and near impossible to get help. I have waisted HOURS on the phone and have ZERO to show but a broken LG - NeoChef 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking DO not buy. Died in 10 months. Horrible service
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you've had a frustrating experience with our customer service and that you're dealing with a broken LG NeoChef 2.0 Cu. Ft. Countertop Microwave. I can only imagine how frustrating it must be to spend hours on the phone and not get the help you need.
First and foremost, I want to acknowledge your disappointment and apologize for the poor experience you've had with our customer service. It's unacceptable that you didn't receive the assistance you deserved, and I'm truly sorry for that.
Regarding your microwave, I'm shocked to hear that it died after only 10 months of use. That's not the level of quality and reliability we expect from our products. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Buyer Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware! There are two LG black stainless microwaves but only one trim piece!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG 29.7" Trim Kit for LG Microwaves - Black Stainless Steel. Service and Product quality is our commitment. Should you have any additional inquiry or concern please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Catherine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awful product! Very difficult to install.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that you are having issues with your unit. I'd like to see if we can help. Please contact our Customer Support via direct message at Facebook and Twitter.^Venette
Way over priced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cost more than the microwave for a few pieces of metal.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Trim Kit (MK2030NST) model. We understand your concern about an accessory feels overpriced, especially when it seems to consist of just a few pieces of metal.
If you’re looking for alternatives or additional information about the product's value, please let us know. Your feedback is important, and we want to ensure you have a satisfactory experience with our products.
Feel free to send us a private message on social media @LGUSSupport if you have any questions or need assistance. We’re here to help. ^Juvy