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Customer reviews

Rating 4.6 out of 5 stars with 323 reviews

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93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 323 reviews
  • Rated 5 out of 5 stars

    Best tablet ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the big screen. Samsung has done it again. Thank you Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Service

    Rated 5 out of 5 stars

    Don'y Say No Right Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, okay, I know we're told that service protection plans are a waste of money, and for the most part I agree, but when I bought a Surface laptop about three years ago I decided to purchase a three year contract to protect it. And wouldn't you know, about three months before the contract ran out the camera on my laptop died. Best Buy gave me a full refund for my computer (on a BB gift card) and it paid for a brand new, better Surface laptop (it was on sale!). So I took out a three year contract on the new one. Expensive? Yes. But I tell you, when I walked out of the store with a new Surface that was purchased with that refund, I breathed a huge sigh of relief (and I had a smile on my face!). I would buy a service contract for a small electronic device I bought for $30 - $50, but on the more expensive items (think computers and TVs) I would recommend them, just for the peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful, Price, Service

    Rated 5 out of 5 stars

    Great Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team at Geek Squad is the best. They’ve helped me time and time again. I strongly recommend Spending money for protection services to everyone if not computer wiz.

    I would recommend this to a friend
  • Pros mentioned:
    Accident protection, Peace of mind

    Rated 5 out of 5 stars

    Valuable peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the peace of mind that the Accidental Protection plan offers. I don't have to worry if something accidentally happens that damages my Surface Go 2 device. I bought the plan after the device arrived so had to bring the device to a store to have its condition confirmed before I was able to add the plan. It would have been helpful to have a note during the online device purchase process specifying that there would not be an option to add the protection plan online after the device is delivered. I've used Geek Squad services over several years for other items - excellent resource.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These wonderful folks can't be beat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These folks are the very BEST! I took a phone for screen replacement and was so impressed that I knew this is where I would deal with future electronic needs. After retirement I needed to update my home computer system and purchased a tablet and accessories because of the wonderful folks. They moved my files and set up my new tablet so all I had to do is bring it home and turn it on. They are so helpful and so friendly and professional! Thank you so much Geek Squad!!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    geeksquad dose a great job of setting up tablets

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect tablet for kids my nefews have so many activities to do . Definitely better than the first generation were you really couldnt play vedio games and this version you can.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Old man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a little expensive but its good to know if you have a problem there somewhere to get help. It would be nice if you didn't have to repurchase it once its used to replace the tablet. It would be nice if you could get it at half off if you have to replace it.

    I would recommend this to a friend
  • Pros mentioned:
    Accident protection, Service

    Rated 4 out of 5 stars

    Nice service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has to be one of the best protection plans. Geeksquad always takes care of your device. Service is usually fast and professional. I still recommend that you check your product before you leave the store and make sure the service is done right. I highly recommend Geeksquad protection, accidents happens as life happens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College Requirement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You never know what's going to happen with a college student! This is a must needed addition to any purchases for college students!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas Present

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this warranty to go with my new tablet. My husband has the same tablet and he hasn't had any problems with it but when I purchased my tablet I wanted to have the coverage on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy the protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankfully have not used it on my new unit yet, however on my tablet that was less than a year old and having a broken screen... the cost was definitely worth having my unit back fixed like new with no added cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel peace of mind having purchased Geek Squad Protection, the techs are friendly and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good after 2 years and a 10 year old using the tablet. Once had it to the store and the associate was able to fix it by adjusting the setting.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Service

    Rated 5 out of 5 stars

    Good Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind obtained by this purchase and am pleased I did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad!!helps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad gave me information i knew nothing about. Now i know what there their for

    I would recommend this to a friend
  • Pros mentioned:
    Accident protection, Peace of mind

    Rated 5 out of 5 stars

    3 yr accidental Geek Squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 yr accidental Geek Squad protection is worth the peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    I recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend to buy the protection, In case of any accidents or anything I know it will come in handy. It is for 3 years, you never know what could happen plus your computer or tablet is an investment just like a phone when you buy a phone case, this is just like that to have your assets protected in case of anything. They will help you with any problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad 5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get this on every device, you can never go wrong spending the extra money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i feel better having this. I have always found the Geek squad to most helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consumer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added this to my tablet purchase for peace of mind.

    I would recommend this to a friend