Customer Ratings & Reviews

I love the big screen. Samsung has done it again. Thank you Best Buy.

I always get the Geek Squad protection on my electronics and my appliances. Sometimes I never need it - other times it's REALLY benefited. One of my Xbox Elite 2 controllers died about a week before the two year warranty expired. No controllers were available for take home or order at that time, so I got a full refund including the cost of the warranty. Similar issue with an HP laptop that kept having system board problems. Two times I had to send it in for repair, second time it came back and still had the same issue, so I simply got a full refund to apply to a new computer. Well worth it

Excelent pruduct, don't have pulg for wired earbuds, relay in bluetooth ear device

Pretty nice. I always go to best buy anytime i want to get something nice. Im very loyal to best buy bc never disappoints!

Good thing to have if you are always on the Tablet. Lots of memory and long battery life.

Geek squad is always useful to have. Purchase for all electronics.

Okay, okay, I know we're told that service protection plans are a waste of money, and for the most part I agree, but when I bought a Surface laptop about three years ago I decided to purchase a three year contract to protect it. And wouldn't you know, about three months before the contract ran out the camera on my laptop died. Best Buy gave me a full refund for my computer (on a BB gift card) and it paid for a brand new, better Surface laptop (it was on sale!). So I took out a three year contract on the new one. Expensive? Yes. But I tell you, when I walked out of the store with a new Surface that was purchased with that refund, I breathed a huge sigh of relief (and I had a smile on my face!). I would buy a service contract for a small electronic device I bought for $30 - $50, but on the more expensive items (think computers and TVs) I would recommend them, just for the peace of mind.

Bought this fory kids tablet and it's a great investment. Both my kids are not careful with their devices sometimes and things happen. With this service we get peace of mind that it can be corrected in a timely manner.

Great services. awesome agents! would def recommend

These folks are the very BEST! I took a phone for screen replacement and was so impressed that I knew this is where I would deal with future electronic needs. After retirement I needed to update my home computer system and purchased a tablet and accessories because of the wonderful folks. They moved my files and set up my new tablet so all I had to do is bring it home and turn it on. They are so helpful and so friendly and professional! Thank you so much Geek Squad!!

Like the tablet so far, no issues, wish the battery lasted a bit longer but overall it’s great!

Great service department. Has saved me a few times. When you own a lot of tech products it's a life saver

This type of insurance company seems good to me since my children are very careless with their tablets but so far they have repaired my devices due to accidents

Geek Squad ADH is a must have for any electronic. People complain that they will be without a computer or tablet while it's sent out, but what do you expect? It has to get repaired. Best Buy makes it Easy!! Drop it off, it gets sent out and you get back fixed and working device. Any work on computer or tablet costs a lot of money. You would be stuck with that bill if you don't have ADH. And for 3 or 4 years. If it stops working or you drop it down the stairs or kid spills soda on it...... It's covered. Don't forget to always add ADH if it's offered!

Always recommend is for any electronics or small appliances as it is the best protection you can get for your money

Most everything I buy from best buy gets Geek squad. For repairs its always so easy to get it done. Take it to the store and they diagnose what can be done then and there and what needs to be shipped off. You get a call/email when your item is ready to be picked up so can set up a time to that. Things that have been covered in the past for me include a cracked screen, liquid damage, blue screen of death, laptop just not working, xbox controller not working etc. Its a good investment especially when kids are in the house.

Its a little expensive but its good to know if you have a problem there somewhere to get help. It would be nice if you didn't have to repurchase it once its used to replace the tablet. It would be nice if you could get it at half off if you have to replace it.

I've always had good experiences with the geek squad!

Anytime I have ever had any trouble with my devices best buy always fixed the problem. I would never go anywhere else . I rather wait til they have the item then to go somewhere else

Thankfully have not used it on my new unit yet, however on my tablet that was less than a year old and having a broken screen... the cost was definitely worth having my unit back fixed like new with no added cost.