Customer Ratings & Reviews

The gentleman was very professional, kind and knowledgeable. He dealt with phone calls, impatient customers without appointments and dealt with my issue quickly. He knew exactly what was wrong and what the solution was. It was the best experience. You guys need to hire more people to help them out. They were swamped. They always are. They need a raise and more help. My hat is off to the Geek Squad.

We used the warranty for a device i purchased for my grandchild. I was highly impressed with the process. We used it about a year and a half later. I didn't have to go into the store. His parents were able to take care of all of it at their nearest Best Buy. They used my email and name. The nee product shipped directly to them, just as if it were a new purchase. Very happy and it was well worth purchasing!

My sons tablet from christmas had already had a broken charger port (completely missing inner piece), returned ..and againnnn another broken charger port within TWO months of christmas this year. After the first return I removed all chargers and would be the only one (other than my parents) to charge it. It STILL broke half of the charger port piece off somehow. I am beginning to be very wary of the quality of amazon purchases these days....from clothes to electronics to skin/hair care, sadly. Found a "name brand" tablet on best buy for slightly more money, but literally I am SO much more confident in this tablet AND store. Second bigger purchase since christmas with Best Buy & I am about to make a 3rd (Meta 3 VR headset) tonight. THANK YOU FOR BEING TRUSTWORTHY!!!!!!!

My old tablet was not fixable but i had a protection warranty so they gave me a new one free and of course i paid for another protection warranty!! The Geek squad are so helpful and do the right thing for the customer!!!

The 2-Year Accidental Geek Squad Protection Plan offers peace of mind for those looking to safeguard their electronic devices from unexpected mishaps. Here’s a detailed breakdown of the plan’s features and benefits: #### Coverage and Protection: ★★★★★ The plan provides comprehensive coverage for accidental damage, including drops, spills, and cracked screens. This is especially beneficial for high-use devices such as smartphones, laptops, and tablets, which are more prone to accidents. The protection plan also covers hardware malfunctions and defects, ensuring that your device is protected against a wide range of potential issues. #### Ease of Use: ★★★★☆ Filing a claim with Geek Squad is generally straightforward. The process can be initiated online or in-store, and the customer service team is helpful and responsive. Most claims are processed quickly, and repairs or replacements are typically completed within a reasonable timeframe. However, during peak times, there might be slight delays, which can be a minor inconvenience. #### Repair Quality: ★★★★★ Geek Squad technicians are knowledgeable and skilled, providing high-quality repairs. The use of original manufacturer parts ensures that your device functions as well as it did before the damage occurred. The workmanship is reliable, and in most cases, devices are restored to their original condition. #### Convenience: ★★★★☆ One of the standout features of the protection plan is the convenience it offers. Geek Squad has numerous locations, making it easy to find a store nearby. Additionally, the plan often includes benefits like in-home service and 24/7 online support, which are great for busy individuals who may not have the time to visit a store. #### Cost and Value: ★★★★☆ While the cost of the 2-Year Accidental Geek Squad Protection Plan may seem high initially, it often proves to be a worthwhile investment. The cost of repairing or replacing a damaged device without protection can be significantly higher than the price of the plan. For those with expensive or frequently used devices, the protection plan offers good value for the peace of mind it provides. #### Limitations: ★★★☆☆ The plan has some limitations, such as exclusions for intentional damage, loss, or theft. Additionally, there is usually a limit on the number of claims that can be filed within the coverage period. It's important to thoroughly read and understand the terms and conditions to avoid any surprises. #### Final Thoughts: The 2-Year Accidental Geek Squad Protection Plan is a solid choice for anyone looking to protect their electronic devices from unforeseen accidents. Its comprehensive coverage, quality repairs, and convenience make it a valuable service. While it has a few limitations, the overall benefits and peace of mind it offers outweigh the downsides. For those who want to ensure their devices are well-protected, this plan is a smart investment.

The 2-Year Accidental Geek Squad Protection Plan offers a solid safety net for protecting your electronic devices from accidental damage. Here’s a detailed review of the plan’s features and benefits: #### Coverage and Protection: ★★★★★ The plan provides comprehensive coverage for accidental damage, such as drops, spills, and screen cracks, which are common issues with devices like smartphones, tablets, and laptops. It also covers hardware malfunctions and defects not covered by the manufacturer's warranty. This broad coverage is highly reassuring, especially for high-use or expensive devices. #### Ease of Use: ★★★★☆ Filing a claim with Geek Squad is generally straightforward. You can initiate the process either online or in-store, and the support team is usually responsive and helpful. Claims are processed relatively quickly, though during peak times, there might be some delays. Overall, the ease of filing a claim and the efficiency of the service are commendable. #### Repair Quality: ★★★★★ Geek Squad technicians are well-regarded for their expertise and professionalism. Repairs are typically carried out using original manufacturer parts, ensuring that your device is restored to its original condition. The quality of the repairs is high, and the process is generally smooth, with minimal disruptions. #### Convenience: ★★★★★ The plan is convenient in several ways. Geek Squad has numerous locations, so finding a nearby store for service is usually easy. Additionally, the plan often includes benefits like in-home service options and 24/7 support, which adds flexibility and convenience for busy users. #### Cost and Value: ★★★★☆ The cost of the 2-Year Accidental Geek Squad Protection Plan is reasonable given the extensive coverage and benefits it provides. While the upfront cost might seem high, it is often worth it for the peace of mind and protection it offers against potentially costly repairs or replacements. The value is particularly notable for high-end or frequently used devices. #### Limitations: ★★★☆☆ There are some limitations to be aware of. The plan does not cover intentional damage, loss, or theft, and there may be a cap on the number of claims you can file during the coverage period. It’s important to read the terms and conditions carefully to understand what is and isn’t covered. #### Final Thoughts: The 2-Year Accidental Geek Squad Protection Plan is a valuable investment for those seeking to protect their electronic devices from accidental damage. Its comprehensive coverage, quality repairs, and convenience make it a strong choice for safeguarding your tech. Despite a few limitations, such as exclusions for intentional damage and a cap on claims, the overall benefits and peace of mind provided make it a worthwhile option for many users.

Agents replaced tablet without any questions. Quick, fast, and friendly service.

The **2-Year Accidental Geek Squad Protection** is the ultimate peace of mind for your tech. Accidents happen—whether it’s dropping your phone, spilling something on your laptop, or any other mishap—and this protection has you covered. With **two full years** of coverage, you don’t have to stress about costly repairs or being without your device for too long. Geek Squad is known for their reliable service, so if something goes wrong, you can count on them to fix it fast. It’s especially great for devices you use every day—like your phone, laptop, or tablet—because life happens, and it's always nice to know you're covered. If you want to protect your tech from the unexpected, this plan is a total lifesaver!

Absolutely love the Galaxy Tab S9 Ultra! The display is stunning, the performance is ultra-smooth, and it handles multitasking like a champ. I use it daily for research, reading PDFs, and even entertainment. Battery life is solid, and the build quality feels premium. Highly recommend for anyone who wants a powerhouse tablet that can replace a laptop.

Best services ever! To be honest, the reason I purchase all my electronics from BestBuy is because I love the service and Geek Squard is amazing.

The guys from geek squad they’re pretty helpful. They help a lot with all my needs.

This was such a wonderful surprise for my 7yr old granddaughter. The fire tablet is just right for a starter tablet. She's able to use it for school work and fun time and the added Amazon connection is a plus. I was able to download age appropriate apps for her and she loves it! Im in awe to how she easily and fast learned to manage this tablet

Best service ever. I enjoy the customer service and the communication process. Items always come back on time better than new.

I always get the Geek Squad protection on my electronics and my appliances. Sometimes I never need it - other times it's REALLY benefited. One of my Xbox Elite 2 controllers died about a week before the two year warranty expired. No controllers were available for take home or order at that time, so I got a full refund including the cost of the warranty. Similar issue with an HP laptop that kept having system board problems. Two times I had to send it in for repair, second time it came back and still had the same issue, so I simply got a full refund to apply to a new computer. Well worth it

I like geek squad, cause they care about helping you get your technology back up and running

I always trust geek squad, they help with no hesitation!

I think the protection plan from Geek Squad is really worth it for small electronics that have a higher risk of breaking. Bestbuy has always treated me right.

Been an excellent laptop! I have used this in college for the last 2 years. It has done everything I've needed and more!

Haven’t needed it yet. But always easy to use when needed

Most amazin purchase ever will definitely recommend to everyone