Customer Ratings & Reviews

Great product on the small side but pretty good had it for 2 years no problems

I have had the computer for less then three months and the battery just depletes on Overwatch alone, cant even last one match without plugging it in so now i was able to get it all fixed and squarwd aqay !0

I almost never buy the extended warranty on anything. I had a hunch on this laptop. 1.5 years later, this came in very handy when my poorly designed 2 in 1 laptop hinge locked up and destroyed the screen. The repair turnaround was about 1 week. Thanks Geek Squad!

Insurance it’s only a sucker move until you need it. Am a huge advocate for insurance on all electronic products that l purchase. Would highly recommend this to everyone. An extra $50-100 on your product will give you a peace of mind when something catastrophic occurs like when you drop your computer while going through TSA.

This is the third time I have purchased a protection plan, but wish it was the 4th time. The 4th one I really could have used. The 2nd purchase was for my TV. They came out looked at it determined it could not be fixed and sent me an in store credit for the total price of the TV THAT DAY. Awesome.

Geek Squad service means peace of mind concerning the maintenance of my computers. I will have my Macs serviced under this policy.

Love Geek squad protection plan. Great price and great service. I have a kiddo that is hard on her electronics so accidental protection plan give me peace of mind when buy her new electronics..

The girl who sold me the laptop was very nice id definitely go back to Best Buy again

I need a warranty and never get an item without it. The only gripe I have is that if your device isn't able to fixed you don't get reimbursed for the payment plan, just the cost of the item.

I use the Geek Squad for everything. They mounted my TV (without any wires or cables exposed (all in the wall) and connected it to all my devices. I also use them every 3 to 4 months to clean my computer and make sure that it runs to its full capacity. I don't know what I would do without the Geek Squad. I highly recommend this Protection!

i have not had any problems with the laptop as of yet.

We purchased this for my daughter's computer last summer. As Murphy would have it, she spilled water in her keyboard and the computer kept shutting down without warning. After checking it out, Geek Squad replaced the laptop. That sold me on the gamble that something could go wrong and the machine could be seriously damaged.

Haven’t had the chance to use it and hopefully will not have to. But I’ve had accidental protection for other devices and I always feel confident when I have this as added protection. Personally I feel it’s well worth the money if you made a big purchase.

The geek squad is the best to Go When purchasing all your Devices

Bought a laptop for a kid, school purposes. Laptop stopped working for an unknown reason and this protection plan allowed me to walk into the store and do a product switch with very little questions. I buy it for all electronics now.

It is very important that u get all the protection u can buy unfortunately that is were electronics is now a days.

It was fast. Sent out laptop for approval and got the pick up email in 2 day.

Purchased with a new gaming laptop. Haven't had to use it on this item yet thankfully, but glad to have peace of mind. Definitely worth it on high-value tech purchases, particularly items that don't devalue quickly. Have made geek squad warranty claims on tech items in the past and had good experiences.

Even though I couldn’t get my laptop to work I appreciate the geek squad for being straight up I’d end up doorway too much to repair it eas better to replace

Replaced 3 laptops that got damaged from my business with them as the laptops were initially purchased through Best Buy with the Geek Squad warrenty. Sent the laptops out for repair, and then received them a week later. Easy to use and friendly staff that kept me up to date of the repair progress.