Customer Ratings & Reviews

Fits my needs and my dash wonderfully…. I want to make sure I would get a system that would integrate nicely with my vehicle as well as give me both Google maps Apple Maps and Waze and I am also able to mirror with an app to see things that you would normally watch while you’re waiting for someone shopping or before you go to work on your screen

This service did what was expected. I’m very pleased with the work

The radio is nice. It fixed my problems with my 5ch amp making weird noise. The screen is huge. I plan on adding 3 cameras on top of the factory reverse.

Make sure you understand that when purchasing this that it is NOT as I was explained nor does it seem to be an available option at purchase of car stereo a replacement plan they WILL have you drive to whichever bestbuy they choose and all the person there will do at first is basic troubleshooting… after pressing the same reset button that I was told to press almost two weeks before wince I had to wait about 1.5 weeks for an available appointment for the man to press said reset button, he had me drive to the front of the store (I am disabled so walking from the installation in the back of the store wasn’t an option) so that they could tell me that they were going to ship my stereo system out to be repaired (even though the website still tracks it as an “in-store repair”) and that if it couldn’t be repaired they “possibly will replace it, and install it” whenever they have an appointment available… which is crazy because legit when I pulled up not one person was doing any work at all in the mobile installation section at the back of the building. So I am currently despite paying extra money to avoid this kind of situation, driving around with a hole in the middle of my console… but at least they’re trying to repair it and will possibly either return it to me and it was able to be repaired, and I think they’ll reinstall it, or they will replace it and install a new one as opposed to being out an extra $400 to just purchase a new one. The only person I felt like exhibited excellent customer service was the customer service guy not associated directly as a geek squad member. But the way the manager Aaron treated me especially as a “brother” sincerely leaves a lot to be desired… I was an understandably upset customer as well as a disabled Navy Veteran,

I had one decent interaction through the whole experience. I ordered the unit online for pick up, scheduled a service. The only good interaction occurred when a GS Technician called to tell me they were missing a part and apologized that I would need to get it elsewhere. Went over the unit and the expectations, continued to my appointment. I met with another technician who was the opposite of the definition of customer service. Explained that I purchased the unit I did so that I can have Apple Car Play and the XM radio. I dropped off my car and left. Roughly an hour later the technician calls and asks how important the XM was to me, as it turned out there was more parts needed that were not ordered, and not available. Explained he already started the process of the install and suggested I just let him out the stereo in and come back. Absolutely not, I wanted it all done in one day. So I had to push this appointment out another week and half waiting on the parts. Day comes for install, dropped my car off hours before the appointment time and waited. When they called and said the car was ready I went to get it, and left. Got home late and got a good look at the unit the next day. Overall not a bad unit, pleased with it. What I’m not please with is the placement of the usb. You have “trained staff” and I got a new cut in my vehicle that was unnecessary for its location, and it’s going to cause issues down the road for the wire. I’ll attach the photos. Also, I found what looks like a mount left out of the install, why? Hours of having the vehicle, and being the second time you were working on it. Why not use a flush Mount to the dash? Cut the hole below the rubber mat in the back of the bin to prevent damage? Use the 12v existing outlet space and replace it with a Apple Play usb? Use the factory usb? WHY NOT CALL YOUR CUSTOMER TO DISCUSS THIS PRIOR TO CUTTING INTO THIER INTERIOR SO THEY CAN DECIDE WHERE TO RUN IT FROM!

Garry & Bent did an outstanding job not only installing my Kenwood and Maestro kit in my F150 but taking time to advise on which radio might be best for what I wanted. They continued to "be there" for follow up questions before I purchased. The install was handled beautifully, and it looks like it is OEM equipment. The dash had to be mostly removed but when they were finished, one could not tell as it looked the same reinstalled, without tell tale signs if the work they had to do. Very happy!

The geek squad service was amazing to me, and without them I would’ve never gotten a new radio. Thankfully about three years ago when I purchased my very expensive Kenwood car stereo unit, I fortunately bought a four-year protection plan and within the third year of having that radio it completely died on me no power no nothing so having this for your protection plan really saved my butt and I would definitely recommend them to anyone that wants to have protection for their high value electronic purchase.

Had to use my previous coverage and was a life saver. Covered the install and left some money over. Since unit is in a car good idea to cover it a little longer.

Really Amazing Fit into my 07' Mustang GT. Picked up the same day as install, Took only an hour, and my car looks like its up with the times. The Mic is well hidden, AND the technician installed the USB right where I asked in the Console next to the Lighter. Really amazing and cool to see my old car look newer.

Used the service before and recommend to help protect me if something happens. Worth the Cost if need a new unit.

The guys were incredibly knowledgeable and professional, helped me pick out all the right pieces.

Your ears deserve the best. These are the best. Easy setup without reading instructions.

Can not be more happy !! I love this car stereo, sounds awesome and love the features of it

Had a car radio installed from Best Buy 4 years ago and the volume wouldn’t work anymore, geek squad checked the account it was purchase on and saw I had geek squad warranty, which got me a new after market radio. It’s definitely worth it in the long run

I have absolutely all positive experiences when i need help with my items.

Glad to have the piece of mind after my car radio purchase.

I recommend this to everyone. Very nice product.. do it!

Don’t have anything installed in your vehicle at the Southaven, Mississippi Best Buy location! I had a multimedia player and a backup camera installed in my car there in January 2024. I walked in and the guy, Paul, told me to sign in two places on the invoice as soon as I got there, before he even looked at my car. About 20 minutes later, he called me to tell me that the air conditioner/heater control panel could possibly crack due to my car being over 10 years old. I went back to the installation bay, and he showed me the part that we would need to order if mine did crack. My husband and I agreed that we would order a new part and Paul said he would install it for us. After the 3 hour and 15-minute installation, Paul came to get me. He had moved my car out of the lighted bay and into the dark outside. He had already put the invoice in the back of my car with the empty boxes from the things he installed. I was never handed the invoice to check for accuracy. Paul showed me very basic controls on the new radio which he had set it up for Android, even though I have an iPhone. The next morning, I went out to my car and immediately noticed that Paul had broken not only the bottom part of the panel where the AC controls were, but also the top near the vents and tried to cover it up with black putty. He also hot glued pieces of the air conditioner/heater control panel area back in place. Then, I looked at the invoice that Paul put in the back of my car and noticed all the things he had checked and wrote after the installation. I never once acknowledged any prior cracks or prior brittleness and was not asked. Paul also check-marked accessories that he worked on that are not even on my car. The backup camera was not checked for accuracy, as it was pointed up approximately 45 degrees above the sight line. And to top it all off, there was a hole burned into the backseat of my car from, I assume, the hot glue gun.

Great help with my radio when I was asking questions about installation

This is a plus for me whenever I buy something from Best Buy I am sure to add this plan because it helps me so much when something breaks after the warranty runs out.