Customer Ratings & Reviews

The agent was professional and knowledgeable. But the call center need to improve. My appointment got rescheduled twice. The second one they only gave me 7a to 7p window. I called several times to get the narrow 4 hour window, they chorister give me an anwer, they also confirm that the tech will be there. Nobody showed. It was a weekday. Meaning, we the customers have jobs too. This is so disrespectful and bad customer service. The way appointments are set up needs updating.

Purchased the protection on several different high end products, but never had to use it yet, "knock wood ".

I recently made the decision to invest in a 5-year Geek Squad warranty, and let me tell you, it has been an absolute game-changer. This comprehensive warranty has not only provided me with unparalleled peace of mind but has also proven to be an invaluable asset in safeguarding my tech investments. Allow me to share why the 5-year Geek Squad warranty has left me thoroughly impressed and satisfied. First and foremost, the level of protection offered by this warranty is truly remarkable. It covers a wide range of potential issues, including hardware failures, accidental damage, power surges, and even normal wear and tear. No matter what unexpected mishap may occur, knowing that my valuable electronic devices are protected gives me an incredible sense of security. The Geek Squad warranty also provides a hassle-free experience when it comes to repairs and replacements. In the event that my covered device encounters a problem, all I have to do is contact Geek Squad's dedicated support team. The knowledgeable and friendly representatives take care of the entire process, from troubleshooting over the phone to scheduling repairs or replacements. This level of convenience ensures that I can resume using my device quickly without any unnecessary delays or complications. One of the standout features of the Geek Squad warranty is the quality of service provided by their technicians. These highly skilled professionals possess a wealth of knowledge and expertise, ensuring that my devices are handled with the utmost care and precision. Whether it's a complex repair or a simple fix, the Geek Squad technicians go above and beyond to ensure that my devices are restored to their optimal condition. Their professionalism and commitment to customer satisfaction are truly commendable. Furthermore, the Geek Squad warranty offers flexibility and convenience in terms of coverage transfer. Should I decide to sell or gift my covered device within the coverage period, I have the option to transfer the remaining warranty to the new owner. This transferability adds value to my investment and provides peace of mind beyond my personal use. In addition to the exceptional coverage and service, the Geek Squad warranty includes additional benefits that enhance the overall customer experience. These benefits may include priority access to Geek Squad services, discounts on accessories, and exclusive offers on future tech purchases. It's a testament to Geek Squad's commitment to customer loyalty and satisfaction. Lastly, the affordability of the 5-year Geek Squad warranty is impressive. Considering the comprehensive coverage, exceptional service, and peace of mind it provides, the cost is a worthwhile investment. It safeguards my devices from unexpected expenses, potentially saving me a significant amount of money in the long run. In conclusion, the 5-year Geek Squad warranty is a must-have for anyone who values their electronic devices and desires peace of mind. The comprehensive coverage, hassle-free support, skilled technicians, and additional benefits make it an outstanding choice. Investing in this warranty ensures that your tech investments are protected, and you can enjoy your devices with confidence. I wholeheartedly recommend the 5-year Geek Squad warranty to anyone seeking top-notch protection and unparalleled customer service.

Since this was a major appliance, I figured I should get the 3-year plan and not 5-year plan. I chose the shorter plan on the assumption if something is going to break, it will be sooner than later.

When I bought the fridge, I was ready to skip the service plan. I’ve never been a fan of throwing money at “what ifs.” But my wife talked me into it—$139 for peace of mind. Fast forward: six months before the warranty’s up, the ice machine calls it quits. Total repair cost? $420. The plan covered every cent. So yeah, I’ll admit it. The plan paid for itself three times over, and I didn’t have to lift a wrench or argue with a tech. It wasn’t just a good deal—it was a smart call. Props to my wife.

Love my fridge.The features are very good and useful for meal planning. I know when an item is about to expire. Writing notes is awesome.

love having the protection. it a piece of mind and all have to do is call BB and they handle it all for me.

Excellent and fast, friendly service. I had a issue with my Outlook account and they were able to talk me through the issue, relatively easy.

Space saver . Does a great job cooling as well as fitting in the limited s0ace we have for it .

So far they're fixing it when they need to. Don't know about the reimbursement of the foods. Foliage won't know until after I submit it, but so far satisfactory unfortunately they have canceled so I've been able to use my freezer too much more refrigerator, so we'll have to see how the food spoilage reimbursement comes about

I always buy LG products because their products are well designed, last longer and the quality is good.

Best Buy honors its Geek Squad protection plans. I buy them for all my appliances, TV's and electronics. Definitely worth it since they don't make things like they used to.

I hear 1, will someone go 2? I'll go 3. Going once, going twice... 5 year oh my goodness we have 5 years going once, twice, sold to the handsome young man over there. 5 year service protect is comforting for such a great purchase price.

So far so good! I get the service plan on most things I buy from here an haven’t had an issue yet

I love protecting my assets, it gives me peace of mind. I haven't used it until now, but it's better to be safe.

A must to have especially on major appliances. Not a bad price too

The extended warranty was a good price and something everyone should consider for new appliances

Bought this fridge to replace our last KitchenAid fridge which lasted us 16 years. This was closest in design to our last fridge but for some reason came with less shelves on the fridge and freezer sides. Additional shelves must be purchased separately when the older models came with all the shelves which is ridiculous as there are clearly grooves for the missing shelves. Also the ice maker in the freezer is obnoxiously loud when making ice. Our prior fridge was never this loud. Overall the fridge is ok but we much prefer the older model. Picked KitchenAid since our last one gave us 16 years. Hopefully this one has a long life as well.

The sales guys was wonderful and reminding me about this so I bought it to make sure that my fridge will be running smoothly

I love my fridge. There is so much room. Its easy to control and it looks great