Customer Ratings & Reviews

The lighting in this is fantastic. Tons of room for all of our food.

This was very necessary for this type of appliance

Geek Squad always helps when something goes wrong.

excellent customer service. resolved all our inquires.

Great people to work with in the house fixing things

Haven’t had to use yet thank goodness and hope I never do.

I purchased this plan with my stove. The stovetop cracked randomly while I was cooking without anything hitting it or dropping on it. The technician came out to look at it and was very kind, but the protection plan did not cover this. Even with the protection plan, repairs would amount to roughly $500. In this case one might as well purchase a whole new stove. I will not be purchasing a plan again as it seems it is not worth it in the long run if it does not cover things like this.

Dishwasher failed! Brown spot on electrical box connecting disheasher under cabinet. Now will not work. Called for warrenty service. Took 1 week to make appointment and now appointment is 3.5 weeks out. Totally unacceptable for warrenty work. Won't purchase again!

We have had 3 different repair technicians come out and over 5 different visits and they still have not solved the problem or replaced the unit. They literally have spent more labor money than it would be to replace the dishwasher, and we have not had regulare use of the unit for months.

I bought the protection for my $2k double oven, All they do is extend the manufacturers warranty, so after 1 year old when the plastic parts of my Samsung oven start coming apart they do nothing.

Hopefully we never need this, but knowing how major appliances can malfunction, this is good peace of mind. The five year plan option is great.

bought this extra protection for our new lg overhead microwave. we always get protection for our appliances. they don't make them to last any longer. we have used the geek squad for several years. never had a problem. takes a phone call to schedule a tech to come an access the problem. they order the parts needed, an schedule the repair. we have also been refunded for a new oven once, due to the repair needed being to expensive. in our case it just took a little patience to complete a repair, but no call backs on the same repair.

Installed the refrigerator with ease and took my old one out without any problems.

The refrigerator purchase was a great experience, had many to choose from, and compare. We picked out the best one for our family's needs, and love it.

I recently went to Geek Squad for help with my iPad, and I couldn’t be happier with the service. The team was professional, knowledgeable, and very patient in walking me through the issue. They quickly diagnosed the problem, explained everything in a way I could understand, and had my iPad working again without any hassle. What stood out the most was how friendly and approachable they were—no rushing, no jargon, just clear and helpful support. They also gave me some tips to keep my iPad running smoothly, which I really appreciated. If you’re having any issues with your Apple devices, I’d definitely recommend Geek Squad. They saved me a lot of time and frustration.

Geek squad is top notch! I buy protection on every item I buy at Best Buy! It’s so worth it! My brand new dishwasher has a few issues and geek squad is helping me to exchange it for a different one! Geek squads the best!

I always get the extended warranty...it is best in class...although customer service can use some additional training, the result is as expected...Have not have to use it for my new stove but have for other purchases!

Our LG dishwasher is the best we’ve ever owned, quiet, powerful, and easy to load. The sleek, fingerprint-resistant design looks great in our kitchen and is simple to keep clean. We haven’t needed the Geek Squad warranty, but it’s nice peace of mind knowing it’s there. In the past, their service has been easy to use and dependable. Overall, we couldn’t be happier!

Burners have been problematic from dry early on (like 2 months of use). One of the larger burners only worked intermittently and we had it repaired under factory warranty. The 2 large burners simply run hot. There is not light simmer possible—everything needs babysitting. I have to turn burner on and off or remove from heat to maintain a true low temp. The warming center hasn’t worked for months. Positive note…the oven is fantastic! Great settings, accurate temperature, no door leaks and it cleans easily:)

I add geek squad to all of my Best Buy purchases, after having needed it in the past. Easy to use and saves me a lot of money, when I needed to replace a faulty stove.