Customer Ratings & Reviews

I really like getting the extra warranty for my products I really do not care for Allstate but I guess somebody else had to take over from the other company that screwed us selves over I just hope Best Buy stays on top of things and make sure when a person needs to get a new product with their warranty that they keep doing what they've always done for me and take care of me because I actually love going to Best Buy and buying things I hate buying crap off-line

Love this refrigerator. Its very spacious and stores alot of food which is why i love it and the sleek design is a plus. Very nice.

I recommend the geek squad protection as they will come out and straighten out your problems

I haven’t needed to use Geek Squad and I hope I never have to but I know it is there.

OUTSTANDING!! They were prompt, accomodating, and very very nice. Ron and the other gentleman that came answered all my questions and were incredibly helpful. Can't say enough great things about this team. I was apprehensive after reading the online reviews and seeing horrible install pictures, but my experience was the opposite. (Maybe it's because they were not subcontractors and actual Geek Squad techs.) I would give them 10 stars if I could.

They were not able to get the product I wanted and they came through with their warranty.

The 2 young ladies Diana and Jessica were so helpful with the entire purchase, start to finish. Many thanks. Honorable mention also our team of driver/delivery. Thank you.

Have not had to use the geek squad for this product,, but have used them in the past and 150% would recommend them for my electronics.

I using my store it’s really good I have 5 this fridge.

I’m very happy that they do take care of the product pass the manufacturer warranty.

I purchased the Bouch dishwasher this year and love it. So when my old fridge started to have problems I bought the matching black stainless fridge. While it was delivered promptly, the repair men did not hook up water or ice, saying that the line I needed was to long. (Ok?) When they left they left a big oil in my driveway stain from their truck (I left a message to let them know). Afterwards, I opened the handle to the Fridge door and it popped off the hinge. A new repair service was ordered weeks later. I was told the very specialisted part needed to secure the handle was never installed. He didn't have it, but told me he would request it shipped or I could go to the "hardware store" and get something as close as possible and try to do it my self. I requested the part be mailed. It has been 2 months, no part, no customer service follow up. I paid over three thousand dollars ($3000) for a fridge with detached handle.

Have not had to use this plan yet but feel it was a Great decision to purchase this plan .Thanks Best Buy your Home Delivery was very helpful and friendly I know the Geek Squad will be just as efficient if ever needed !

Bought a new refrigerator. Delivered just as promised. Set up. Made sure all was working before they left. Made sure we were happy.

Best ever. They are local and like the name says they are geeks and know what they are doing.

Considering the previous Deep Freezer we had stopped working a little over two years, we had to purchase protection for the new one. We decided to go for the protection this time because it is cost effective.

I am glad I bought 5 years warranty for my fridge. It gives peace of mind

Love my new freezer its the perfect size for all my needs

I purchased this Freezer less than 18 months ago and had it delivered. We returned from vacation 2 days ago and found it had died and all the meat inside was spoiled. I purchased the protection plan when I purchased it so I thought the repair would be taken care of easily and some kind of compensation for the spoiled product would be given. When I contacted the support team to have it repaired I found out just how wrong I was. Somehow I am supposed to pack up a large appliance and bring it to their store to have it repaired. I had to have it delivered so it goes without saying I haven't got the vehicle to do this or for that matter the physical ability. I am disgusted by the Geek Squad's service agreement terms which were NOT made clear at the time of purchase AND the protection plan I did purchase is not longer offered or available to read online. I will NEVER buy from Best Buy again as long as this is how they treat their customers.

Great price and hope never to have to use the warranty not it is there of I do!!

Thankful to have this for my new refrigerator, but luckily I have not had to use it